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Object NamechannelData
DescriptionThis object contains the data of the channel type opted by the customer for conversing with the agent. Channel data is unique for every channel.


channelCustomerIdentifier REQUIRED

StringIt is a unique ID usually MSISDN. Sample format is 524-942-9068

serviceIdentifier REQUIRED

StringSystem generated string ID. Sample format is 783-347-1912

requestPriority OPTIONAL


additionalAttributes OPTIONAL

ListAny information related to the particular channel can be sent here in the form of key: value pairs.

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