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Forms and Form Data



A form is a skeleton to store structured FormData.

Form Data

FormData is stored as a type of structured message. FormData can be stored as an activity or as conversation or channel data. It is contextual to the action of the actor whether actor pushes this as an activity, channel data or as conversation data. The context is provided in the table below:



Conversation Data

Conversation Data is a set of dynamic key-value pairs that any agent or 3rd party application may use to get, set, or update some information for an active Conversation object. For details, see possible use cases of conversation data.

Channel Data

The data of the channel type opted by the customer for conversing with the agent. Channel data is unique for every channel. For details, see channel data object.


Activities are explained in the above table.

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