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Report Summary |
Shows the summary report of the IVR activities per day |
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Report Columns
Following are the report columns
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Fields |
Description |
|---|---|
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Date |
Shows the date. |
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Language |
Shows the selected language of summarized data. |
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Menu |
Shows total number of times customers selected the Main Menu on the IVR. |
|
Sub Menu |
Shows total number of times customers selected the Sub Menu on the IVR. |
|
Abandoned on IVR |
Total number of Abandoned calls on IVR. |
|
Transfer to Queue |
Total number of calls transferred to the Queue. |
|
Total IVR Duration |
Shows the sum of time the customer spent on IVR
|
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Average IVR Duration (s) |
Shows the Average time the customer spent on IVR in seconds. |
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IVR Utilization (%) |
Show the IVR utilization in percentage. |
|
Maximum IVR Duration (s) |
Shows the Maximum time the customer spent on IVR in seconds. |
Report Filter
The following report filters are available for filtering the reporting data.
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Date ~ choose the date for which you want to filter out the data.
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Language ~ choose the language for which you want to filter out the data.
