Performance report Cron-job (Reporting Connector)

The scheduled cron job for managing chats successfully ran with exceptional results. The cron job efficiently handled 2,000 chats, involving the seamless coordination of interactions among 100 agents.

Details:

CODE

Chat Volume:
    Total Chats: 2,000

Agent Participation:
    Number of Agents: 100
  
Execution Time:
  Duration: 2 hours

Observations:
    The cron-job exhibited robust performance, efficiently distributing the workload among the 100 agents.
    Chat processing and response times were well within acceptable limits, ensuring a smooth and responsive customer experience.

Logs and Error Handling:
    The cron-job logs were monitored in real-time, and no critical errors or issues were detected during the execution.
    In case of any anomalies, the error-handling mechanism appropriately identified and resolved issues to maintain uninterrupted service.
 
Machine specification: 
    Architecture:        x86_64
    CPU op-mode(s):      32-bit, 64-bit
    Byte Order:          Little Endian
    CPU(s):              8
    On-line CPU(s) list: 0-7
    Thread(s) per core:  1
    Core(s) per socket:  4
    Socket(s):           2
    CPU family:          6
    Stepping:            4
    CPU MHz:             2800.000

Conclusion:

The successful execution of the cron job for managing 2,000 chats with 100 agents underscores the reliability
and efficiency of our chat management system. The results reflect a well-orchestrated synchronization of tasks, ensuring a high level of service for our customers. Continuous monitoring and periodic reviews will help maintain and enhance this level of performance.