Expertflow CX Objects | Expertflow CX

Title	Description	Object Name
ParticipantType	This object contains properties of the participant type.	ParticipantType
Tenant	This object contains the data of the tenants managed through Keycloak.	Tenant
ParticipantRole	This object contains properties of the role a participant can assume.	ParticipantRole
ChannelType	This object contains the attributes of the channel type object.	ChannelType
channelData	This object contains the data of the channel type opted by the customer for conversing with the agent. Channel data is unique for every channel.	channelData
channelSessionState	This object contains properties related to the state of the channel session.	channelSessionState
conversationParticipant	This object contains properties of the conversation participant.	conversationParticipant
customer	It contains attributes related to the customer. It can be sent as`null`or customer information can also be sent by 3rd party.	customer
ChannelConfig	This object contains the attributes of the channel configuration object. It represents configurations related to a particular channel.	ChannelConfig
ChannelConnector	This object contains properties of the conversation participant.	Channel Connector
CC User	This object contains agent information	Agent (will be renamed to CCUser)
Channel	This object contains the attributes of the Channel object. The channel object represents a specific channel e.g. whatsapp, facebook etc.	Channel
AgentPresence	This object contains agent information, agent state, and agent's MRD states.	AgentPresence
Participant	This object contains properties of the user/participant.	Participant