Adding Agent Extensions for CX Voice

To configure the extensions available for the Media Server for each agent,

• Navigate to the following path for your CX deployment, https://<FQDN>/auth.

• Select the Expertflow realm, and navigate to Users.

• Select the user for which the extension is to be configured.

• Navigate to the user Attributes tab.

• Add the extension for the user as an attribute.

• Set agentExtension as the key and the extension as the value.
  

  

  
  
  
  

  Limtations

  • The extension will only be reflected once the user re-logins after the extension setup.
  • Only one extension is to be configured per user.
  • Same extension should not be assigned to multiple users