Patch Release CX4.5.4

Provides multi-language support in Conversation Data. For details see CIM-2640

The chat MRD remains interrupted after the chat and the call have ended CIM-26025
This fix has made the chat MRD turn to its normal behavior once the conversation ends.

If the customer declines the call, the “Initiating Call UI” stucks upon initiating a manual outbound call, and an error message appears on manually ending the call. For details see CIM-26332
This issue has been fixed now. The “Initiating Call” UI disappears automatically in a few seconds and no error message appears on manually ending the call.

The whisper message composer was only visible to the Supervisor. See the details CIM-15661
This is now fixed and the whisper message composer is visible to the agent and supervisor allowing them to send the message back and forth.

Queue Consult Call was not working properly, and showing an error message. The call was not placed successfully by keeping the primary agent state busy. See details CIM-15646
This fix has removed the error message and placed Queue Consult successfully to the secondary agent.

The consult transfer was not working for manual outbound. See details CIM-15368

With this fix, Agent Consult Transfer is properly working now.

Upon initiation of the Consult Call, the customer call remains active on VPN/Network restores, but the Consult Call is ended. See the details CIM-16023
This fix ends the call on both sides (the customer and the agent) once the network is restored.

The consult transfer button was visible but non-functional to the supervisor CIM-15653

This fix has disabled the consult transfer button during silent monitoring.

The UI button of Silent Monitoring remains active for the supervisor to silently monitor his active conversation. CCC-976

With this fix, the Silent Monitoring button is disabled and does not allow the supervisor to silently monitor the same conversation, he is part of.