Patch Release CX4.5.4
Release Name | CX4.5.4 |
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Status | Functionality:QA PASSED , Performance: QA FAILED |
Dev Completion Date |
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Release Date |
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Release Summary |
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Upgrade Guide | Upgrade Guide from 4.5.3 to 4.5.4 |
New in CX4.5.4
This release contains a feature improvement and high-priority fixes for reported issues in CX4.5.3
Feature(s) | Description |
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Multi-language Support in Conversation Data | Provides multi-language support in Conversation Data. For details see CIM-2640 |
Bugs Fixed in this release
Media Blending
Bugs | Description |
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Chat MRD is stuck and remains interrupted | The chat MRD remains interrupted after the chat and the call have ended CIM-26025 |
CX Voice
Bugs | Description |
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Initiating Call UI stuck on Customer’s decline | If the customer declines the call, the “Initiating Call UI” stucks upon initiating a manual outbound call, and an error message appears on manually ending the call. For details see CIM-26332 |
Whisper Message Composer is not visible to the Agent | The whisper message composer was only visible to the Supervisor. See the details CIM-15661 |
Error Message during Manual Outbound and Consult call intermittently | Queue Consult Call was not working properly, and showing an error message. The call was not placed successfully by keeping the primary agent state busy. See details CIM-15646 |
Agent Consult Transfer | The consult transfer was not working for manual outbound. See details CIM-15368 With this fix, Agent Consult Transfer is properly working now. |
Customer Call remains active upon network reconnects | Upon initiation of the Consult Call, the customer call remains active on VPN/Network restores, but the Consult Call is ended. See the details CIM-16023 |
Silent Monitoring & UI
Bugs | Description |
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Consult Transfer button visible but non-functional | The consult transfer button was visible but non-functional to the supervisor CIM-15653 This fix has disabled the consult transfer button during silent monitoring. |
Silent Monitoring button remains active when a supervisor is part of a conversation | The UI button of Silent Monitoring remains active for the supervisor to silently monitor his active conversation. CCC-976 With this fix, the Silent Monitoring button is disabled and does not allow the supervisor to silently monitor the same conversation, he is part of. |
Release Test Highlights
Tested Features
Multi-language Support in Conversation Data