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channelSessionState

Object NamechannelSessionState
DescriptionThis object contains properties related to the state of the channel session.


ParameterTypeDescription

name REQUIRED

String

The channel session can assume the following states:

  1. STARTED
  2. ENDED
  3. CLOSED.

reasonCode REQUIRED

ReasonCodeEnum

For the session state, following are the possible reasons:

  1. CUSTOMER
  2. INACTIVITY
  3. NETWORK
  4. AGENT
  5. FORCE_CLOSED
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