Expertflow CX Objects | Expertflow CX

Title	Description	Object Name
(4.5) Participant	This object contains properties of the user/participant.	Participant
(4.5) Tenant	This object contains the data of the tenants managed through Keycloak.	Tenant
(4.5) ParticipantRole	This object contains properties of the role a participant can assume.	ParticipantRole
(4.5) conversationParticipant	This object contains properties of the conversation participant.	conversationParticipant
(4.5) ParticipantType	This object contains properties of the participant type.	ParticipantType
(4.5) customer	It contains attributes related to the customer. It can be sent as`null`or customer information can also be sent by 3rd party.	customer
(4.5) ChannelType	This object contains the attributes of the channel type object.	ChannelType
(4.5) Channel	This object contains the attributes of the Channel object. The channel object represents a specific channel e.g. whatsapp, facebook etc.	Channel
(4.5) ChannelConfig	This object contains the attributes of the channel configuration object. It represents configurations related to a particular channel.	ChannelConfig
(4.5) CC User	This object contains agent information	Agent (will be renamed to CCUser)
(4.5) AgentPresence	This object contains agent information, agent state, and agent's MRD states.	AgentPresence
(4.5) channelSessionState	This object contains properties related to the state of the channel session.	channelSessionState
(4.5) ChannelConnector	This object contains properties of the conversation participant.	Channel Connector
(4.5) channelData	This object contains the data of the channel type opted by the customer for conversing with the agent. Channel data is unique for every channel.	channelData