Skip to main content
Skip table of contents

Delivery Notification Message

Delivery Notification is used to indicate that the message has been processed by the system. It has the following states:

  • DELIVERED - has been delivered to the recipient (agent or customer).
  • CONNECTED - mainly used for voice cases when a call is connected to a recipient
  • READ - has been read by the recipient (agent or customer).
  • FAILED - delivery has failed. There are reason codes associated with each failure.

The body should be in JSON format and include the following properties:

type - String - RequiredValue = "DELIVERYNOTIFICATION"
messageId - String - RequiredID of the message for which delivery notification is being sent.
markdownText - String - OptionalContains custom plain text message.
status - Enum - Required

Possible Values:

  • Delivered
  • Connected
  • Read
  • Failed
reasonCode - String - Required
  • Delivered - 200
  • Read - 200
  • Failed:
    • 400 - bad request 
    • 404 - this channel is undefined and unregistered on Unified Admin
    • 500 - internal system error
"body": {
        "markdownText": "Optional",
        "messageId": "abc12345",
JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.