pullModeSubscribedListRequests
| Event Name | pullModeSubscribedListRequests |
|---|---|
| Event Description | Event is triggered if there are chat requests present in a list subscribed by the agent. |
| Emitter | Agent Manager |
| Name | Description |
|---|---|
| id | type: String system generated ID of the event |
channelSession | type: Object contains values of properties related to the session that has been established through a particular channel e.g. web. |
status | type: String status of the conversation in the list |
listId | type: String ID of the list containing the chat request |
time | type: Date time when the request was sent |
CODE
[
{
"id": "be945b2b-4c64-423b-aa72-9dde5b128da4",
"channelSession": {
"participantType": "ChannelSession",
"id": "af254fa9-6833-4f57-8de9-13741840b9ea",
"channel": {
"id": "6224aa535bd05f57c1c18517",
"name": "web",
"serviceIdentifier": "1111",
"tenant": {
"id": "f7c4da93-680d-4f73-8465-3dbc22689243",
"name": null
},
"channelConfig": {
"id": "176db0b0-ac05-4a3f-ae0e-562a5e230a20",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 60000,
"customerActivityTimeout": 30000,
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": true,
"routingMode": "PULL",
"routingObjectId": "6224aa24378c960030df479f",
"agentRequestTtl": 60000
},
"botId": "8bce469d-91d9-43a1-bf14-1f0832396588"
},
"channelConnector": {
"id": "6224a9d25bd05f57c1c18506",
"name": "web",
"channelProviderInterface": {
"id": "6224a9c75bd05f57c1c18500",
"name": "web",
"supportedChannelTypes": [
{
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
},
{
"id": "6233de0e3ef6175890847d4c",
"name": "web",
"channelLogo": "32917_web-1873373_1280.png",
"isInteractive": true,
"mediaRoutingDomain": "6233dde8c004592808ad3c0d"
}
],
"providerWebhook": "https://cim.expertflow.com/web-channel-manager/message/receive",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "123308f8-e662-418b-abc1-1b2f8873cb26",
"name": null
}
},
"channelType": {
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
},
"customer": {
"_id": "626ef6b8b5ccce3610e1f41f",
"firstName": "Jane Doe",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"1133777"
]
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "1133777",
"serviceIdentifier": "1111",
"requestPriority": 0,
"channelTypeCode": "webChannel",
"additionalAttributes": [
{
"key": "WebChannelData",
"type": "WebChannelData",
"value": {
"browserDeviceInfo": {
"browserId": "123456",
"browserIdExpiryTime": "9999",
"browserName": "chrome",
"deviceType": "desktop"
},
"queue": "",
"locale": {
"timezone": "asia/karachi",
"language": "english",
"country": "pakistan"
},
"formData": {
"id": 0.2894963641253081,
"formId": 0.5638593069997029,
"filledBy": "web-init",
"attributes": [
{
"value": "",
"key": "firstName",
"type": "string"
},
{
"value": "",
"key": "lastName",
"type": "string"
},
{
"value": "",
"key": "email",
"type": "string"
},
{
"value": "1133777",
"key": "channelIdentifier1",
"type": "string"
}
],
"createdOn": "2022-05-07T15:00:00.406Z"
}
}
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"topicId": "be945b2b-4c64-423b-aa72-9dde5b128da4",
"state": "STARTED",
"active": true
},
"status": "CREATED",
"listId": "6224aa24378c960030df479f",
"time": "2022-05-07T14:59:08.252+00:00"
}
]