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Twitter is a supported customer channel and is capable of capturing customer's comments on the Twitter platform. This includes:

  • Twitter comments against tweets

Also capable of supporting the following social media features such as:

  • Show tweets reply

  • Reply to a tweet

  • Hide tweet replies

  • See hidden tweet replies

  • Like tweet reply

  • Manage tweets

    • Delete reply/comments of tweets

For configuration see Twitter Social Media Connector Configuration Guide

See Twitter Connector Limitations for what is not supported in this release.

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