Twitter is a supported customer channel and is capable of capturing customer's comments on the Twitter platform. This includes:
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Twitter comments against tweets
Also capable of supporting the following social media features such as:
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Show tweets reply
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Reply to a tweet
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Hide tweet replies
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See hidden tweet replies
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Like tweet reply
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Manage tweets
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Delete reply/comments of tweets
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For configuration see Twitter Social Media Connector Configuration Guide
See Twitter Connector Limitations for what is not supported in this release.