Upgrade Guide CX-4.5.7 to CX-4.6

Before upgrading, ensure that the system is idle, i.e., all agents are logged out from the AgentDesk.
Make sure the system is idle for 30 minutes, to sync the reporting data

Clone the CX repository on the target server

CODE

# Create CX-4.6 directory from root
mkdir CX-4.6
# Navigate to CX-4.6
cd CX-4.6
# Clone the CX-4.6 branch of cim-solution repository
git clone -b CX-4.6 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git
# Navigate to root(previous) directory
cd ..

Stop all core components.

CODE

# Navigate to the following folder of the existing release i.e. CX-4.5.7
cd cim-solution/kubernetes
kubectl delete -f cim/Deployments
kubectl delete -f cim/ConfigMaps
kubectl delete -f cim/StatefulSet/ef-amq-statefulset.yaml

Update the AMQ deployment.

CODE

1) Open cim/StatefulSet/ef-amq-statefulset.yaml file.
2) Update AMQ Tag 
   gitimages.expertflow.com/general/activemq-k8s:6.0.0-alpine-zulu-K8s--4.6-v2
3) Apply ActiveMQ deployment 
  kubectl apply -f cim/StatefulSet/ef-amq-statefulset.yaml

Update the ConfigMaps.

CODE

  # Update unified admin Configmap
  1) Open kubernetes/cim/ConfigMaps/ef-unified-admin-configmap.yaml  file.
  2) Add following new environment variables and Replace <FQDN> with your FQDN for Expertflow CX 
     SURVEY_NODERED_URL: https://<FQDN>/survey-studio
     SURVEY_API_URL: https://<FQDN>/survey-backend
     CAMPAIGN_NODERED_URL: https://<FQDN>/campaign-studio
     CAMPAIGN_API_URL: https://<FQDN>/campaigns
  
   
   # Update file Engine URL in following component`s configmaps.
   
     FILE_ENGINE_URL: http://ef-file-engine-svc:8080
  
   1) kubernetes/cim/ConfigMaps/ef-360-connector-configmap.yaml     
   2) kubernetes/cim/ConfigMaps/ef-bot-framework-configmap.yaml
   3) kubernetes/cim/ConfigMaps/ef-facebook-connector-configmap.yaml 
   4) kubernetes/cim/ConfigMaps/ef-instagram-connector-configmap.yaml
   5) kubernetes/cim/ConfigMaps/ef-telegram-connector-configmap.yaml
   6) kubernetes/cim/ConfigMaps/ef-twilio-connector-configmap.yaml
   7) kubernetes/cim/ConfigMaps/ef-twitter-connector-configmap.yaml
   8) kubernetes/cim/ConfigMaps/ef-viber-connector-configmap.yaml
  
  # Update File engine Configmap
  1) Open kubernetes/cim/ConfigMaps/ef-file-engine-configmap.yaml  file.
  2) Update following environment variables
     USESSL: "false"
  # Update state event logger Configmap
  1) Open kubernetes/cim/ConfigMaps/ef-state-events-logger-configmap.yam  file.
  2) add the following enviroment varibles.
     BATCH_TIMER_IN_SECONDS: "5"
     MAX_IDLE_CYCLES: "10"
  # Update Routing Engine configmap
  1) Open kubernetes/cim/ConfigMaps/ef-routing-engine-configmap.yaml file.
  2) add the following enviroment varibles.
     IS_QUEUE_PRIORITY_ENABLED: "false"

Update Conversation Controller training

CODE

 # Update custom training
  1) Delete controller configmaps
      kubectl -n expertflow delete configmap ef-conversation-controller-actions-cm 
      kubectl -n expertflow delete configmap ef-conversation-controller-actions-pycache-cm 
      kubectl -n expertflow delete configmap ef-conversation-controller-actions-utils-cm
  2) Copy actions folder  
      Copy CX-4.6/cim-solution/kubernetes/pre-deployment/conversation-Controller/actions into current release
      cim-solution/kubernetes/pre-deployment/conversation-Controller
  3) Create configMaps
      kubectl -n expertflow create configmap ef-conversation-controller-actions-cm --from-file=pre-deployment/conversation-Controller/actions
      kubectl -n expertflow create configmap ef-conversation-controller-actions-utils-cm --from-file=pre-deployment/conversation-Controller/utils
      kubectl -n expertflow create configmap ef-conversation-controller-actions-pycache-cm --from-file=pre-deployment/conversation-Controller/__pycache__

Update following core deployments.

Update the replica count for components as per your workload.

CODE

# update deployment
1) Copy deployment folder

Copy CX-4.6/cim-solution/kubernetes/cim/Deployments into current release 
cim-solution/kubernetes/cim/Deployments

Update following Services

CODE

 # Update File engine Service
  1) kubectl delete -f kubernetes/cim/Services/ef-file-engine-service.yaml  
  2) Open kubernetes/cim/Services/ef-file-engine-service.yaml  file.
  3) update the annotation with http
     annotations:
       traefik.ingress.kubernetes.io/service.serversscheme: http
     
  4) change the port and targetPort to 8080
     ports:
     - name: ef-file-engine-svc-8080
       port: 8080
       targetPort: https-fi-m-8080
  5) kubectl apply -f kubernetes/cim/Services/ef-file-engine-service.yaml

Update following Ingress

CODE

 FOR RKE
 
 # Update File engine Ingress
  1) kubectl delete -f kubernetes/cim/Ingresses/nginx/ef-file-engine-Ingress.yaml  
  2) Open kubernetes/cim/Ingresses/nginx/ef-file-engine-Ingress.yaml  file.
  2) Remove the following lines.
     nginx.ingress.kubernetes.io/backend-protocol: HTTPS
     nginx.ingress.kubernetes.io/proxy-body-size: 20m
     nginx.ingress.kubernetes.io/proxy-connect-timeout: 600s
     nginx.ingress.kubernetes.io/proxy-read-timeout: 600s
     nginx.ingress.kubernetes.io/proxy-send-timeout: 600s
  3) Add the following Annotation
     annotations:
       nginx.ingress.kubernetes.io/proxy-body-size: 8m
  4) change the port 
     port:                
       number: 8080
  5) kubectl apply -f kubernetes/cim/Ingresses/nginx/ef-file-engine-Ingress.yaml 
   

  FOR K3s

 # Update File engine Ingress
  1) kubectl delete -f kubernetes/cim/Ingresses/traefik/ef-file-engine-Ingress.yaml
  2) Open kubernetes/cim/Ingresses/traefik/ef-file-engine-Ingress.yaml  file.
  3) change the port 
     port:                
       number: 8080
  4) kubectl apply -f kubernetes/cim/Ingresses/traefik/ef-file-engine-Ingress.yaml

Start all Deployment.

CODE

# Apply all deployments
kubectl apply -f cim/Deployments
kubectl apply -f cim/ConfigMaps

Update the report

Configuration Guide Update Reports on Superset 2.0 - Expertflow CX - Expertflow CX

survey section is optional

Survey Deployment

CODE

1) Copy cx-surveys folder

Copy CX-4.6/cim-solution/kubernetes/cx-surveys into current release 
cim-solution/kubernetes/

Deployment guide for Survey

campaigns section is optional

Campaigns Deployment

CODE

1) Copy cx-surveys folder

Copy CX-4.6/cim-solution/kubernetes/cx-surveys into current release 
cim-solution/kubernetes/

Deployment guide for Campaigns

Voice Connector Upgrade guide