Repeated Caller Report
Report Summary | This report shows customers who have made multiple calls/chats within a specified timeframe. |
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Report Columns
Following are the report columns
Fields | Description |
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Customer ID | ID of the customer who initiated the conversation. |
Queue Name | This determines the queue(s) name on which the conversation landed. |
MRD Name | Shows the name of MRD which is associated with this queue. For instance CHAT or VOICE MRD |
Repeated Chat Date Time | Date and time when the repeated chat started. |
Date & Time for First Chat | Date and time for the first chat of the customer. |
Repeated - 24 h | Count of chats that are repeated within 24 hours of the first chat. |
Repeated - 48 h | Count of chats repeated within 24 to 48 hours of the first chat. |
Repeated - 72 h | Count of chats repeated within 48 to 72 hours of the first chat. |
Repeated - over 72 h | Count of chats that are repeated after 72 hours of the first chat. |
Report Filters
The following report filters are available
Date/Time - Choose the date to filter out the data. You may also select the date ranges to see the data falling under the said period
Queue Name - Select the name/names of the queues you want to see the data for.
MRD Names - select the name/names of the MRD(s) you want to see the data for.