CX Customer Widget Configurations

1. Create a pre-chat form in unified admin. Refer to this guide.

2. For Customer Identification in CX via customer widget click here.

3. The customer widget is now capable of calling the deployment of CIM from within the URL

   CODE

   https://{FQDN}/customer-widget/#/widget?widgetIdentifier=<widget-identifier>&serviceIdentifier=<service-identifier>

4. For the chat history, use the following URL

   CODE

   https://{FQDN}/customer-widget/widget-assets/chat-transcript/

Updating the Translation File in Customer Widget

Steps to Update the Translation File

1. Navigate to the Kubernetes Directory

cd {your-cx-solution}/kubernetes

2. Modify the Translation File

Make the necessary changes in the desired file located at:

pre-deployment/app-translations/customer-widget/i18n/

3. Delete the Existing ConfigMap

kubectl delete cm ef-widget-translations-cm -n expertflow

4. Apply the Updated ConfigMap

Ensure you are in the {your-cx-solution}/kubernetes directory before running the command:

kubectl -n expertflow create configmap ef-widget-translations-cm --from-file=pre-deployment/app-translations/customer-widget/i18n

5. Restart the Customer Widget Component

Run the following command to apply changes:

helm upgrade --install --namespace expertflow --create-namespace ef-cx --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx

This process ensures the updated translations are applied successfully to the customer widget.