CX Voice Upgrade Guide | Expertflow CX

freeswitch scripts

Clone the Media Server scripts repository.

git clone -b  5.12.0 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/rtc/freeswitch-scripts.git

Navigate to the cloned repository:
```
cd freeswitch-scripts
```
Move the .lua script files to the Media Server scripts folder:
```
mv *.lua /usr/share/freeswitch/scripts
```

Assign read-write permissions to the ivr_prompts and scripts folders:

chmod 777 -R /usr/share/freeswitch/sounds/ivr_prompts
chmod 777 -R /usr/share/freeswitch/scripts

Open vcApi.lua (the main Voice Connector API file used to connect the call to Agent Desk):
```
vi /usr/share/freeswitch/scripts/vcApi.lua
```
Search for fsIp and replace fsIp = '192.168.1.161' with your actual Media Server public IP.
Save and exit the file by pressing Esc, entering:wq, and pressing Enter.

Voice Connector

The Voice Connector is deployed as a Docker image. Update it to tag 5.12.0 as follows.

Navigate to the existing Voice Connector directory:
```
cd voice-connector
```
Open the Docker Compose file:
```
vi docker-compose.yml
```

Update the image tag to 5.12.0. The file should look like this:

version: "3.8"
services:
  voice-connector:
    image: gitimages.expertflow.com/freeswitch/ecx_generic_connector:5.12.0
    deploy:
      resources:
        limits:
          memory: 1024m
        reservations:
          memory: 256m
    container_name: unified-voice-connector
    ports:
      - 8115:8080
    env_file:
      - ./env.txt
    command: ["java", "-Xms256m", "-Xmx1024m", "-XX:+UseG1GC", "-XX:MinHeapFreeRatio=10", "-XX:MaxHeapFreeRatio=30", "-jar", "/app/ecx_generic_connector.jar"]
    restart: always

Save and exit the file by pressing Esc, entering:wq, and pressing Enter.
Start the updated container:
```
docker compose up -d --build
```

Outbound Dialer

Changes required:

Navigate to the existing outbound-dialer directory:
```
cd outbound-dialer
```
Open the Docker Compose file:
```
vi docker-compose.yml
```

Update the Variables in docker-variables.env and outbound dialer tag in the docker-compose.yml file, and run/start this Docker image.

# Outbound Dialer: rtc/outbound-dialer
tag: 5.12.0

#variables
FQDN:http://<CX VM IP>
GOVERNOR_ENDPOINT=<CAMPAIGN-Backend NodePort>
ROUTING_ENGINE_ENDPOINT=<Routing engine NodePort>

Save and exit the file by pressing Esc, entering:wq, and pressing Enter.
```
docker compose up -d
```

apis (backend)

Changes required:

Navigate to the existing outbound-dialer directory:
```
cd recording-solution
```

Open the docker-compose-efcx file:

vi docker/docker-compose-efcx.yml

#change tag
  vrs-apis:
     image: gitlab.expertflow.com:9242/voice-recording-solution/apis:14.9.0
     
#add new variable in the docker/config.env file
  CONVERSATION_MANAGER=http://efcx_machineIP:Conversation_Manager_Nodeport e.g. (http://80.241.213.235:31201)

#run script
```
./install-efcx.sh
```