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Welcome to Expertflow Documentation Hub

CX

  • Expertflow CX

    Expertflow CX is a complete contact center solution for voice, chat and video and is available as a standalone solution and also as an update for all customers using HC 4.x and HC3.x.

  • Voice Recording

    Expertflow Voice Recording Solution is a replacement of Cisco Mediasense to record and store calls as each individual call leg which can be downloaded, archived, or deleted.

  • Dashboards and Wallboards

    Expertflow Dashboards and Wallboards application allows the contact center administrators, supervisors and agents to customize new dashboards. Also allows admins to create and customize Wallboards to view on large screen.


Cisco contact center Add-ons


Legacy Docs

  • Supervisor Tools

    One stop administration interface for Supervisors to manage CCX agents, teams, contact service queues (CSQs) and CCX scripts.

  • Campaigns

    Expertflow Campaign Manager (ECM) allows businesses to run automated outbound campaigns with multiple channels, including voice and SMS

  • Post Collaboration Surveys

    Allow managers to analyse customer satisfaction by running multiple surveys of different types through following their interactions with the call center including voice calls and web chats.

  • Hybrid Chat

    Hybrid Chat is a business-to-customer Live chat solution to unify customer chats across multiple chat channels via chatbots as primary participant or as an agent assistant.

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