Upgrade Guide CX5.7.0 to CX5.8.0

Before upgrading, ensure that the system is idle, i.e, all agents are logged out from the AgentDesk.

Custom Configuration Strategy

For detailed guidelines on applying environment-specific configurations using custom values.yaml layering,

Refer to the CX Helm Chart Custom Configuration Strategy guide.

Update Helm repo
```
helm repo update expertflow
```

Clone the CX repository on the target server

Bash

# Create CX-5.8.0 directory from root
mkdir CX-5.8.0
# Navigate to CX-5.8.0
cd CX-5.8.0
# Clone the CX-5.8.0 branch of the cim-solution repository
git clone -b CX-5.8.0 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-5.8.0
# Navigate to the current release /kubernetes
cd <current-release>/kubernetes

Deploy the Core Helm chart

# Deploy the new chart version using the helm-values/ef-cx-custom-values.yaml  

helm upgrade --install --namespace expertflow --create-namespace ef-cx --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 5.8.0

Deploy the AgentDesk Helm chart

# Copy the unified agent translation directory to the current release 
# Copy from 5.8.0/kubernetes/pre-deployment/app-translations/unified-agent/i18n/ to ./pre-deployment/app-translations/unified-agent

# Run script from <kubernetes> diectory, to update the translations
  chmod +x scripts/upload_agent_desk_translations.sh
  ./scripts/upload_agent_desk_translations.sh

# Deploy the new chart version using the helm-values/cx-agent-desk-custom-values.yaml 
helm upgrade --install --namespace expertflow --set global.efCxReleaseName="ef-cx" cx-agent-desk --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk --version 5.8.0

Deploy the Channels Helm chart

# Deploy the new chart version using the helm-values/cx-channels-custom-values.yaml 
helm upgrade --install --namespace expertflow --set global.efCxReleaseName="ef-cx" --debug cx-channels --values helm-values/cx-channels-custom-values.yaml expertflow/channels --version 5.8.0

Deploy the Campaigns Helm chart

# Deploy the new chart version using the helm-values/cx-campaigns-custom-values.yaml

helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-campaigns --debug --values helm-values/cx-campaigns-custom-values.yaml expertflow/campaigns --version 5.8.0

Deploy the MTT Helm chart

# Deploy the new chart version using the helm-values/mtt-single-custom-values.yaml
helm upgrade --install --namespace <tenant-ns> --debug  <tenant-id> --values helm-values/mtt-single-custom-values.yaml  expertflow/MTT-single --version 5.8.0

Voice-related changes:
CX Voice and Outbound dialer upgrade guide
Call Recording Pause / Resume <Optional>
To enable this feature, update the tenant settings to add the new attribute voiceConnectorUrl under mediaServer using this API.
Tenant update API payload
JSON
```
{
    "tenantSettings": {
        "mediaServer": {
          "voiceConnectorUrl":"https://<VRS MACHINE IP>"
        }
    }
}
```