CX Voice Upgrade Guide

Outbound Dialer

Changes required:

1. Add these environment variables in the docker-variables.env file of outbound-dialer:

   GOVERNOR_ENDPOINT=/campaigns
   ROUTING_ENGINE_ENDPOINT=/routing-engine
   
   #And Remove this Variable
   GOVERNOR_URL
   

2. Update the outbound dialer tag in the docker-compose.yml file, and run/start this Docker image.

   # Outbound Dialer: rtc/outbound-dialer
   tag: 5.9.0 
   

   docker compose up -d
   

Jtapi Connector

Changes required:

Update the Jtapi Connector tag in the file and run the script.

Jtapi Connector Tag: 14.8

Navigate to the directory where the recording solution is deployed:

cd recording-solution/

Open the docker-compose-cisco.yml file:

vi docker/docker-compose-cisco.yml

Update the image in the jtapi-connector container section:

image: gitlab.expertflow.com:9242/voice-recording-solution/jtapi-connector:14.8

Save and exit the file by pressing Esc, then type:

:wq

Run the following script in the recording-solution directory:

./install-cisco.sh

The script will start the new jtapi-connector container successfully.