Before upgrading, ensure that the system is idle, i.e, all agents are logged out of the AgentDesk.
Custom Configuration Strategy
For detailed guidelines on applying environment-specific configurations using custom values.yaml layering,
Refer to the CX Helm Chart Custom Configuration Strategy guide.
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Update Helm repo
helm repo update expertflow -
Clone the CX repository on the target server
Bash# Create CX-5.9.1 directory from root mkdir CX-5.9.1 # Navigate to CX-5.9.1 cd CX-5.9.1 # Clone the CX-5.9.1 branch of the cim-solution repository git clone -b CX-5.9.1 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-5.9.1 # Navigate to the current release /kubernetes cd <current-release>/kubernetes -
Deploy the AgentDesk Helm chart
# Copy the unified agent translation directory to the current release Copy from 5.9.1/kubernetes/pre-deployment/app-translations/unified-agent/i18n/ To ./pre-deployment/app-translations/unified-agent # Run script from <kubernetes> diectory, to update the translations chmod +x scripts/upload_agent_desk_translations.sh ./scripts/upload_agent_desk_translations.sh # Deploy the new chart version using the helm-values/cx-agent-desk-custom-values.yaml helm upgrade --install --namespace expertflow --set global.efCxReleaseName="ef-cx" cx-agent-desk --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk --version 5.9.1 -
Deploy the Core Helm chart
# Deploy the new chart version using the helm-values/ef-cx-custom-values.yaml helm upgrade --install --namespace expertflow --create-namespace ef-cx --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 5.9.1 -
Deploy the Channels Helm chart
# Deploy the new chart version using the helm-values/cx-channels-custom-values.yaml helm upgrade --install --namespace expertflow --set global.efCxReleaseName="ef-cx" --debug cx-channels --values helm-values/cx-channels-custom-values.yaml expertflow/channels --version 5.9.1