Release Notes

Release Summary

Release 13.1.0 focuses on improving deployment flexibility, connector performance, and visibility into how survey data is processed. The main enhancements are Windows authentication support for SQL Server and a substantially optimized TCD Connector that syncs faster, recovers on its own after a restart, and now reports on its own health. Some reporting and administration capabilities continue to follow the planned phased rollout. Testing for this release was completed with the currently supported browser configuration.

• Windows authentication to SQL Server is added in this release.

• The TCD Connector has been optimized for speed and reliability, and now records processing statistics for every run.

• The PCS application has been tested on Google Chrome for this release.

• Application reports are not included in this version; CUIC reports will be used as the temporary reporting approach.

• Web surveys and fine-grained roles and permissions are planned for a future release.

• Load testing has not been conducted as part of this release cycle.

TCD Connector Updates

The following updates apply to the TCD Connector, the component that links the contact centre call records with survey responses:

Faster and more reliable syncing

• Nothing is missed after a restart. The connector remembers exactly where it stopped. If it is restarted or the server goes down, it picks up from that point instead of starting over or skipping records.

• The full history is processed automatically. On first run it works through the entire backlog of unmatched survey responses, oldest first, and then switches by itself into live mode to keep up with new calls as they arrive.

• Much lighter load on the databases. The connector now requests only the specific records it needs instead of reading through entire tables, and it reuses its database connections rather than reopening them each time. This matters most when the survey and contact centre databases sit on different servers.

• No overlapping runs. If a processing cycle is still busy, the next one waits its turn. This removes the risk of the same records being handled twice.

• Tunable without a code change. Batch size and record selection rules can now be adjusted through configuration, so behaviour can be tuned on site.

New reporting and visibility

• A statistics record for every run. Each processing cycle now writes a row to a new statistics table showing how many survey responses were read, how many were successfully matched to call records, the match percentage, and how long each step took.

• An automatic health rating. Every run is graded from Excellent through to Critical based on how well records are matching, and the connector records a plain-language recommendation when something looks wrong, for example when survey responses arrive without a session reference or when nothing matches at all.

• Faster troubleshooting. Run summaries are written to the log in a readable format, including sample data from both systems when no matches are found, so the cause can usually be identified without further investigation on site.

Upgrade note

Three database scripts must be applied to the connector's database before this version is started. These are included in the release package.

Limitations

Release Test Highlights

Tested With

• PCS Application is tested on Google Chrome only

Not tested with

• Load Test has not been conducted