Reports
Quality Management reports are available in tabular and graphic view.
| Title | Report Summary |
|---|---|
| Compare Reviewer Report | This report presents a graphical and tabular view that provides an overview of how multiple reviewers scored a single agent. |
| League Table Report | This report presents a tabular view to show where agents stand in rankings. |
| Review Volume Report | This report shows the graphical and tabular view of the total number of reviews as completed, in progress, and pending. |
| Team and Agent Skill Report | This report presents a graphical and tabular view of performance for individual agents or groups of agents. |
| Compare Teams Report | This report provides a graphical and tabular view of the performance scores of teams in the contact center. |
| League Table Report | This report presents a tabular view to show where agents stand in rankings. |
| Compare Reviewer Report | This report presents a graphical and tabular view that provides an overview of how multiple reviewers scored a single agent. |
| Team and Agent Skill Report | This report presents a graphical and tabular view of performance for individual agents or groups of agents. |
| Compare Teams Report | This report provides a graphical and tabular view of the performance scores of teams in the contact center. |
| Review Volume Report | This report shows the graphical and tabular view of the total number of reviews as completed, in progress, and pending. |