Evaluator Comparison
Report Summary | The Evaluator Comparison Report provides a visual and tabular comparison of how multiple evaluators have scored a single agent using the same evaluation form (questionnaire). It helps identify scoring variations and alignment across evaluators, supporting calibration and consistency in quality assessments. The report supports filtering by date, team, agent, and questionnaire. |
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Report Filters
Date/Time - Choose the date to filter the data
Team - Can select one team.
Agents- Can select one agent.
Questionnaire (Evaluation Form) - Can select one questionnaire.