Agent & Team Leaderboard
Report Summary | The Agent & Team Leaderboard displays ranked performance data based on evaluation results. It aggregates scores across teams and agents, allowing users to compare quality performance against defined benchmarks. The report includes metrics such as the number of reviews, average scores, and score variance (standard deviation), enabling identification of top and low performers. |
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Report Filters
Date/Time - Choose the date to filter the data
Team - Can select multiple teams.
Agents- Can select multiple agents.
Questionnaire (Evaluation Form) - Can select multiple questionnaires.