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Release Notes

Target release

1.0.0

Target release date

Status

COMPLETED

Epic/Task

SUIT-305

Document status

COMPLETED

Document owner

Yulmas Gulzar

Developers

Saqib Sana

QA

Yulmas Gulzar

Release Summary

Expertflow JavaScript CTI toolbar connects with Cisco (UCCX) and runs in the Google Chrome connector extension. This extension runs as an application and enables agent/call controls within the CTI Toolbar. The extension allows the contact center agents to manage call controls and agent state controls from within the Google chrome extension.


Release Limitations

  • Call Direction for Agent A shows Inbound in case of Consult transfer, Direct transfer and Conference of OB Campaign.

  • Limitations of the CTI Toolbar are available here.

  • HA-related Limitations are available here.

Open Issue

https://expertflow-docs.atlassian.net/issues/?jql=project%20in%20(SUIT)%20and%20type%20in%20(Bug%2C%20%22Story%20Bug%22)%20and%20status%20in%20(Approved%2C%20Backlog%2C%20Created%2C%20Delivery%2C%20Dev-Ready%2C%20Discovery%2C%20Done%2C%20Drafting%2C%20Impact%2C%20%22In%20Progress%22%2C%20%22In%20Review%22%2C%20In-Progress%2C%20In-QA%2C%20In-Review%2C%20Launched%2C%20Marketing%2C%20On-hold%2C%20%22Parking%20lot%22%2C%20Planning%2C%20QA-Ready%2C%20Re-opened%2C%20%22Ready%20for%20delivery%22%2C%20%22Ready%20for%20Launch%22%2C%20Refinement)%20ORDER%20BY%20created%20DESC

Release Tested Highlights

Tested with:

  • Cisco Finesse: UCCX 12.5.1

  • Direct Preview OB Campaign

Not Tested with:

  • High Availibility (HA)

  • Cisco SSO Agent

  • Cisco Mobile Agent

Testing Machine Hardware Specs

CPU

RAM

Hard Disk

4

16GB

60GB

Operating System

Windows Server 2019 standard (x64) 

Compatibility Matrix for this release is available here.