Release Notes

Release Summary

Expertflow JavaScript CTI toolbar connects with Cisco (UCCX) and runs in the Google Chrome connector extension. This extension runs as an application and enables agent/call controls within the CTI Toolbar. The extension allows the contact center agents to manage call controls and agent state controls from within the Google chrome extension.

Release Limitations

• Call Direction for Agent A shows Inbound in case of Consult transfer, Direct transfer and Conference of OB Campaign.

• Limitations of the CTI Toolbar are available here.

• HA-related Limitations are available here.

Open Issue

https://expertflow-docs.atlassian.net/issues/?jql=project%20in%20(SUIT)%20and%20type%20in%20(Bug%2C%20%22Story%20Bug%22)%20and%20status%20in%20(Approved%2C%20Backlog%2C%20Created%2C%20Delivery%2C%20Dev-Ready%2C%20Discovery%2C%20Done%2C%20Drafting%2C%20Impact%2C%20%22In%20Progress%22%2C%20%22In%20Review%22%2C%20In-Progress%2C%20In-QA%2C%20In-Review%2C%20Launched%2C%20Marketing%2C%20On-hold%2C%20%22Parking%20lot%22%2C%20Planning%2C%20QA-Ready%2C%20Re-opened%2C%20%22Ready%20for%20delivery%22%2C%20%22Ready%20for%20Launch%22%2C%20Refinement)%20ORDER%20BY%20created%20DESC

Release Tested Highlights

Tested with:

• Cisco Finesse: UCCX 12.5.1

• Direct Preview OB Campaign

Not Tested with:

• High Availibility (HA)

• Cisco SSO Agent

• Cisco Mobile Agent

Testing Machine Hardware Specs

Operating System

Windows Server 2019 standard (x64) 

Compatibility Matrix for this release is available here.