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14.11.0 14.10.0 14.9.0 14.8.0 14.7 14.6 14.5 14.4 14.3
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Release Limitations

Following are the limitations of the features:

Supervisor Role:

  • Department membership is authoritative only when agents are placed in /Departments/<name> groups.

  • Agent usernames in Keycloak must match the recording agentId values used by VRS (same identifier convention as today).

  • Service account requires view-users; if revoked, supervisor resolution fails safe to empty allowed list (no elevated access).

  • Admin and agent workflows are intentionally unchanged for backward compatibility with existing VRS clients.

Session Timeout:

  • If the user has multiple VRS tabs open, an expiry in one tab eventually triggers a logout/refresh in the others.

Operations Dashboard and call tagging (14.11.0):

  • Operations Dashboard and call tagging (including multi-tag and simplified tag roles) apply to Cisco UCCE / UCCX only — not EFCX.

  • Formal testing in 14.11.0 was on UCCE; UCCX is supported for these features but was not formally tested.

Operations Dashboard — no department scoping (14.11.0):

  • Limitation: The Operations Dashboard does not apply department/group scoping for supervisors. A user with the supervisor role sees the same tenant-wide metrics as an admin for the selected date range and skill filter (unlike Media Recordings).

  • Impact: Supervisors may see volumes and skill-group figures that include teams outside their own group.

  • Workaround: Use Media Recordings for department-scoped call lists. Restrict dashboard access by role policy if a tenant-wide ops view is not appropriate for all supervisors.