Voice Recording
The Expertflow Voice Recording is a Solution for single & multi-site contact centers up to 100 concurrent agents. Calls are recorded & stored as individual call legs including call hold, call transfer, and call conference. The recordings can be archived, deleted or downloaded, and a RESTful API provides access to all objects. For further details, see Release Notes.
Documentation
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Product Limitations
- Installation Guide
- Setup Keycloak for VRS
- Solution Prerequisites
- Recorder installation v 1.10.10
- Recorder Configurations
- Create Application user for VRS in CUCM
- Screen Recording for Cisco Configuration and Deployment Guide
- Archival Process Configuration for EFCX
- Call Recording File Encryption/Decryption Configuration for EFCX.
- Rsync configuration steps for unidirectional syncing
- ESL Configuration for Pause and Resume Recording
- Pause/Resume EFCX Call Recording
- Existing CISCO Voice Recording Encryption Configuration Guide
- Existing EFCX Voice Recording Encryption Configuration Guide
- VRS Finesse Gadget Setup
- VRS Upgrade Guide from 14.8.0 to 14.9.0
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High Availability for Uninterrupted Recording:
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VRS Authorization & Permissions