Hybrid Chat demo script
- Login an agent on finesse with provided credential
- Click on Hybrid Chat in the left pane (If the gadget is not shown on full-page then hit F5 or refresh the page)
- Change the state from Not Ready to Ready on Agent Gadget
Web Channel: - Access Customer Gadget, fill up the required fields and initiate a chat request with message "Hi"
- The bot will answer the question (Bot is trained on limited questions that you should use during the demo)
- To redirect chat to an agent, either send chat message "human" or use any question from training data under section "human -> respond_international_deposit"
- For more information, please have a look at user guides
WhatsApp Channel: - Add +14155238886 as a contact into your WhatsApp contact list
- Send join stove-without message to that number
- You will be able to send a message and get a reply from the bot or you can redirect your call to an agent as mentioned above