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Login an agent on finesse with provided credential
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Click on Hybrid Chat in the left pane (If the gadget is not shown on full-page then hit F5 or refresh the page)
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Change the state from Not Ready to Ready on Agent Gadget
Web Channel: -
Access Customer Gadget, fill up the required fields and initiate a chat request with message "Hi"
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The bot will answer the question (Bot is trained on limited questions that you should use during the demo)
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To redirect chat to an agent, either send chat message "human" or use any question from training data under section "human -> respond_international_deposit"
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For more information, please have a look at user guides
WhatsApp Channel: -
Add +14155238886 as a contact into your WhatsApp contact list
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Send join stove-without message to that number
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You will be able to send a message and get a reply from the bot or you can redirect your call to an agent as mentioned above