Hybrid Chat is a set of distributed components deployed as Docker containers. See Docker-based Deployment for deploying on Linux. An experimental container-less Windows-based deployment is also supported. For the Agent mobile app, see Agent Gadget Android App Installation Guide.
Deployment Architecture
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The core solution is deployed in the enterprise LAN aka Trust Zone.
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For Cisco UCC integrated deployments, integration with Cisco Finesse is done within the Trust Zone.
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Hardware requirements are mentioned under Solution Prerequisites.
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Service discovery is supported via Service FQDN using custom Docker network DNS
