Mre Configurations | Expertflow CX

Following is the procedure to configure Mre:

Stop EF_Mre service in Windows Services pane
Navigate to <installation-dir>\hybrid-chat\core\mre
Open mre.jar with WinRar
Navigate to Config directory in mre.jar and open config.properties file with any text editor
Save config.properties file after configuration changes and update it in mre.jar
Start EF_Mre service in Windows Services pane
Mre logs are generated at /EFLogs/chat-solution/mre/ directory

Configuration

Sample config.properties file is as following:

Java

#------------- ActiveMQ Properties ---------------#
ActiveMq_URL_1=localhost:61617
ActiveMq_URL_2=localhost:61617
AMQ_CONSUMER_PRIORITY=100
ActiveMq_Timeout=10000
Priority_Backup=false
Randomize=false
PrefetchSize=20000
#-----------------General Properties----------------------#
IS_STANDALONE=false
UMM_PATH=https://localhost:8443
USER_TYPE=CC
IS_UMM_CERT_SELF_SIGNED=true
UMM_USER=admin
UMM_PSWD=admiN123!
ENABLE_REPORTING=true
#---------------- SSL Properties ----------------#
SSL=true
KEYSTORE_PATH=../certs/client.ks
TRUSTSTORE_PATH=../certs/client.ts
KEYSTORE_PWD=password
TRUSTSTORE_PWD=password
#-----------Apache Kafka-----------#
# For detailed information of used params, please visit https://kafka.apache.org/documentation.html#producerconfigs
KAFKA_ENABLED=false
# Apache Kafka server url
KAFKA_SERVER_URL=localhost:9092
# Topic name
KAFKA_TOPIC=database-connector
# Acknowledgements, DO NOT CHANGE unless kafka is deployed in a cluster and you need to change cluster configs
ACKS=all
# Number of retries to carry out for sending a message
RETRIES=10
# Batch Size, DO NOT CHANGE
BATCH_SIZE=16384
# Linger time, milliseconds, DO NOT CHANGE
LINGER_MS=1
# Buffer Memory, DO NOT CHANGE
BUFFER_MEMORY=33554432
#---------------- Jetty Server Properties --------------------#
API_PORT=8097
API_PORT_HTTPS=8095
JKS_KEYSTORE_PATH=../certs/keystore.jks
JKS_KEY_STORE_PSWD=password
JKS_KEY_MANAGER_PSWD=password
CORS=*
#---------------- Database Connector Properties --------------#
DB_CONNECTOR_API_PATH=https://localhost:8450
#---------------- MRE Microservice Properties -----------------#
MRE_MICROSERVICE_PATH=https://localhost:8447
SYNC_WITH_MRE_MICROSERVICE=true

REPORTING_CONNECTOR_API_PATH=https://localhost:8442
REPORTING_DURATION=90000
# Possible values
# 0 - Task will be queued, it will not be routed to last agent / preffered agent
# 1 - Task will not be queued and system will try to route that task to last / preferred agent. Task will be queued if last / preferred agent is not available
# 2 - Task will be queued even if preferred agent is available. Upon task's turn in queue, task will be assigned to preferred agent if available, otherwise it will be assigned to any available agent.
PREFERRED_ROUTING=0

These parameters are explained in following table:

	Configuration Variable	Default Value	Expected Value	Limitations	Description
1	ActiveMq_URL_1	localhost:61617	String		Primary ActiveMQ path
2	ActiveMq_URL_2	localhost:61617	String		Secondary ActiveMQ path
3	ActiveMq_Timeout	10000	Number		ActiveMQ connection timeout
4	Priority_Backup	false	Boolean `true / false`		ActiveMQ failover configuration
5	Randomize	false	Boolean `true / false`		ActiveMQ failover configuration
6	PrefetchSize	20000	Number		ActiveMQ message prefetch size, do not change
7	IS_STANDALONE	true	Boolean `true` only	Not used anymore, do not change. Mre will not work if set to `false` . USER_TYPE variable is used instead.
8	UMM_PATH	https://localhost:8443	String		UMM REST endpoint path
9	USER_TYPE	CC	String		UMM user type: CC: Finesse Agents DB: UMM Agents
10	IS_UMM_CERT_SELF_SIGNED	true	Boolean `true / false`		Set it to `true` if UMM is hosted via self signed certificates
11	UMM_USER	admin	String		UMM username for authorization
12	UMM_PSWD	admiN123!	String		UMM password for authorization
13	ENABLE_REPORTING	false	Boolean `true / false`		Set to `true` if Reporting Connector is deployed
14	SSL	true	Boolean `true / false`		Specifies to host Mre API over HTTPS. Set to `true` for HTTPS, `false` otherwise.
15	KEYSTORE_PATH	../certs/client.ks	String		ActiveMQ client keystore path
16	TRUSTSTORE_PATH	../certs/client.ts	String		ActiveMQ client truststore path
17	KEYSTORE_PWD	password	String		ActiveMQ client keystore password
18	TRUSTSTORE_PWD	password	String		ActiveMQ client truststore password
19	KAFKA_ENABLED			Not used anymore, do not change
20	KAFKA_SERVER_URL			Not used anymore, do not change
21	KAFKA_TOPIC			Not used anymore, do not change
22	ACKS			Not used anymore, do not change
23	RETRIES			Not used anymore, do not change
24	BATCH_SIZE			Not used anymore, do not change
25	LINGER_MS			Not used anymore, do not change
26	BUFFER_MEMORY			Not used anymore, do not change
27	API_PORT	8097	Number		HTTP port for Mre hosting
28	API_PORT_HTTPS	8095	Number	Applicable only when SSL is `true`	HTTPS port for Mre hosting
29	JKS_KEYSTORE_PATH	../certs/keystore.jks	String	Applicable only when SSL is `true`	Mre keystore path
30	JKS_KEY_STORE_PSWD	password	String	Applicable only when SSL is `true`	Mre keystore password
31	JKS_KEY_MANAGER_PSWD	password	String	Applicable only when SSL is `true`	Mre key manager password
32	CORS	*	String		Allow CORS
33	DB_CONNECTOR_API_PATH	https://localhost:8450	String		Database Connector API path
34	MRE_MICROSERVICE_PATH	https://localhost:8447	String		Mre Microservice API path
35	SYNC_WITH_MRE_MICROSERVICE	true	Boolean `true / false`		Mre will not continue operations until configurations are read from Mre Microservice if set to `true` , `false` otherwise
36	REPORTING_CONNECTOR_API_PATH	https://localhost:8442	String		Reporting connector API path to fetch Average Chat Handling Time for EWT calculation
37	REPORTING_DURATION	90000	Number		Average Chat Handling Time of last time period specified in seconds
38	PREFERRED_ROUTING	0	Number		# Possible values # 0 - Task will be queued, it will not be routed to last agent / preffered agent # 1 - Task will not be queued and system will try to route that task to last / preferred agent. Task will be queued if last / preferred agent is not available # 2 - Task will be queued even if preferred agent is available. Upon task's turn in queue, task will be assigned to preferred agent if available, otherwise it will be assigned to any available agent.