Hybrid Chat Configurations

1

ActiveMQ

A mandatory component of the chat solution that must be setup. No change in these service parameters is required. This service is used by chat, mre, comm-server,database-connector.

Preconfigured

2

Mongo DB

This service is used by the EF_DatabaseConenctor  for storing the chats and their metadata and by EF_MreMicroservice for storing routing configurations. During installation 2 databases and two users are created by default:

• chat-solution database is used for EF_DatabaseConnector  with user dbconnector 

• mre the database is used by EF_MreMicroservice with user mreUser 

Once all configurations are done, Mongo service can be accessed with URL <mongo>:port or mongo. If mongo service is configured on the default 27017, the port is not required in the URL for establishing the connection.
Note: MongoDB Compass is not installed by default, you need to install it manually for visualizations of databases.

Preconfigured

3

Database Connector

Used by the Chat Server for storing chat messages. Database connector is also used for real-time data storage to support failover.

4

Ecm Frontend

Ecm Frontend consists of two UI based microservices:

• Announcement Calendars

• UMM

5

Chat Server

Chat Server is the main messaging core.

6

Communication Server

Communication Server maintains an agent state for voice and non-voice MRDs.

7

Mre

Media Routing Engine (MRE) routes new/requeued tasks to available agents.

8

Mre Frontend

Mre Frontend is web-based admin user interface to configure MRE.

9

Mre Microservice

Mre Microservice saves and maintains mre related configurations in MongoDB. These configurations include Attributes, Agent-Attribute association, MRD and Precision Queues.

10

Agent Gadget

Agent gadget can be accessed with URL https://<fqdn>/agent-gadget/.

For changing the logo, mount your image with the assets/images/d-logo.png path in the agent-gadget container. image size should be 90*27.

11

Customer Gadget

The web widget to be embedded in the customer website is loaded from this service.

12

Minio

MinIO is a cloud storage server released under 

, compatible with Amazon S3. It is used by File Engine to store files.

Preconfigured

13

File Engine

File Engine is a file stream API that is compatible with the MinIO server. It entertains stream upload and download features.

14

EABC

EABC (Easy Announcements & Business Calendars) provides handling business calendars features. It can be configured using ECM Frontend

15

UMM

UMM (User Management Module) acts as a gateway for all the microservices, UMM synchronizes agents with Finesse to provide Cisco Finesse integration with Hybrid Chat

16

Bot Connector

Bot Connector is used to integrate with Articulate, Rasa ChatBot, Google Dialogflow, etc.

17

Apache Tomcat

Apache Tomcat is used to host UI based application in Core. Tomcat Memory Pool is needed to be configured after installation.

18

Reporting Connector

Reporting Connector is an ActiveMQ consumer. It listens to Chat Events propagated by Communication Server, MRE, and Chat Server and records them in an SQL database for reporting