Updating Environment Variables for WebRTC

Agent Desk Variables

Disclaimer

Assuming that the deployed Media Server instance has self-signed certificates. In that case, the certificates should be added manually in the browser using https://<Media-Server-IP>:<PORT, before trying to log in and connect to the Media Server.

On the CX deployment machine, navigate to the following path,

YAML

vi <cx-install-dir>/kubernetes/helm-values/cx-agent-desk-custom-values.yaml

Update the following config to true in case the Media Server environment is to be enabled in the unified-agent environment variables.
YAML
```
"isCxVoiceEnabled": "<boolean>", // to be set to `true`, if system is being used with the Media Server 
```

Update the following Sip.js config variables added in the unified-agent configurations.

YAML

"SIP_SOCKET_URL": "<wss://Media-Server-IP-addr:7443>",
"SIP_URI": "<Media Server Domain/IP>",
"EXT_STATIC": "<Encrypted Static Password Set For Media Server Extensions>",
"ENABLE_SIP_LOGS": "<SIP_LOGS>", // to be set to true if sip.js logs are required
"Enable_Voice_Events_For_CRM": "<boolean>" // to expose Voice events via Sip.js for third party applications

If the MRD associated with the WebRTC channel type is changed, it must be updated in the following environment variable.
YAML
```
"CX_VOICE_MRD": "<MRD associated with CX_VOICE channel type>"
```
Update the following config variable added in the unified-agent configurations to enable video calls.
YAML
```
"IS_WEBRTC_VIDEO_ENABLED": "<boolean>" // to be set to `true`, if video calls are to be enabled
```

Save the file and run the following sequence of commands in the <cx-install-dir>/kubernetes directory:

YAML

helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-agent-desk  --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk

Log out of your voice agents and reload Agent Desk.

On the CX deployment machine, navigate to the following path,

YAML

vi <cx-install-dir>/kubernetes/helm-values/ef-cx-custom-values.yaml

Navigate to the customer-widget section.

Both of the following variables cannot be true at the same time for audio calls, whereas they can be simultaneously true if video calls are to be configured.

The following variable should be set to true to enable audio calls from the customer widget.
YAML
```
"IS_DIRECT_WEBRTC_CALL_ENABLED": "<boolean>"
```
The following variable should be set to true to enable video calls from the customer widget.
YAML
```
"VIDEO": "<boolean>"
```
The following variable value should be set to phone to enable WebRTC calls on the customer widget.
YAML
```
"CHANNEL_IDENTIFIER": "phone"
```

Save the file and run the following sequence of commands in the <cx-install-dir>/kubernetes directory:

YAML

helm upgrade --install --namespace expertflow --create-namespace   ef-cx  --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx

Agent Desk Variables

Disclaimer

Customer Widget Variables