Channel Stats Graph

This report shows the percentage in the form of doughnut chart with one of the following channel disposition; i.e.   

• % Customer 

• % Agent 

• % Inactivity

• % Network 

• % Force Closed

See Channel Session Detail  for more on the channel session dispositions above. 

This helps to determine how many sessions were closed due to a particular disposition. 

There are two views available for this report:

• Channel Vol by Disposition - simple doughnut showing disposition wise slices regardless of the channel type 

• Channel Vol by Disposition and Channel type - a double layer doughnut where the outer layer shows the channel type and the inner slices show channel session dispositions of the selected channel type. 

Channel Stats Graph

Report Filters

• Disposition: Bot | Customer | Agent | Network. If no disposition is selected, it shows the data of all dispositions. The filter is applicable to both of the two charts. 

• Date/Time: The filter is applicable to both charts.