Messages

The purpose of this section is to cover the format of the messages exchanged between a Channel Connector and CCM.

Message Format

A message consists of the three parts: unique identifier of the message (ID), header and body.

1	Header and Body	The generic structure of header and body of the message is described here in CIM Messages.
2	Message Types	The body of the message changes depending upon the type of message being exchanged. The types of messages are given in the table below.

Message Type	Description
Plain Message	Plain messages are simplest of the message types and are supported by all channels.
Media Messages	Media Messages consist of the following types: Image Video Audio File Sticker
Contact Message	Contact message is primarily used to send details of a contact (name, email, phone etc.) to the recipient.
Location Message	Location message is primarily used to send location coordinates to the recipient.
Button Message	The button message is used to provide pre-defined options to the customer and is specifically for Agents and Conversational Bots (Outbound Message). The button API can be customized to send either a single option (as button) or a multiple options (list of buttons).
URL Message	URL message is specifically used by Agents and Bots (Outbound Messages) to send a URL e.g. for app installation, system/license updates.