Skip to main content
Skip table of contents


An activity is a customer-related action, an event, or a set of events performed by an Actor or a ConversationParticipant. The following are the type of activities that may be performed. 

Activity Types Actors


Customer, Agent, Bot

A call leg

Customer, Agent
Wrap-up/ NotesAgent 
  • Initiates a consult/conference session
  • Customer linking to a conversation
Agent, App 
sends a whisper messageAgent

Bot suggestion in a conversation


Recording link, Transcript URL

App (Recording Solution, CCM) 
Push scheduled activity App 

 A survey application pushes customer satisfaction survey score to the conversation  


A self-service system such as IVR pushes customer's traversal tree information to the conversation (the different menu options that the customer selected on the IVR)

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.