CX-Voice Features | Expertflow CX

Following are the CX-Voice supported features. For limitations see CX-Voice limitations

Inbound Agent Reservation	Receive call information from EfSwitch. Reserve agent information from CX against call information. Transfer customer call to agent when agent details are received.
Outbound Agent Reservation	Receive call information from EF Dialer. Reserve agent information from CX against call information. Transfer agent details to Dialer(including NO_AGENT_AVAILABLE).
Outbound contact receiving	Receive outbound contact information from CX and send to dialer for storage in dialer database
Handle CX communication for Dialer	Send Delivery Notifications to CX with call results from Dialer. Send END_CHAT to close session in CX when Dialer faces error(EfSwitch down, database down etc). Send recording link to CX when dialer sends information on call-ending.

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