Following are the CX-Voice supported features. For limitations see CX-Voice limitations
Inbound Agent Reservation | Receive call information from EfSwitch. Reserve agent information from CX against call information. Transfer customer call to agent when agent details are received.
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Outbound Agent Reservation | Receive call information from EF Dialer. Reserve agent information from CX against call information. Transfer agent details to Dialer(including NO_AGENT_AVAILABLE).
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Outbound contact receiving | |
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Handle CX communication for Dialer | Send Delivery Notifications to CX with call results from Dialer. Send END_CHAT to close session in CX when Dialer faces error(EfSwitch down, database down etc). Send recording link to CX when dialer sends information on call-ending.
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Unresolved Issues
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