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Configuration Guides

  1. Configure the solution by following the Unified Admin Guide.

  2. Follow Rasa-X Configurationguide to activate the rasa model.

  3. Follow Keycloak Configuration to configure Keycloak.

  4. Follow this guide for configuring unified-agent in finesse.

  5. Follow the Reports Configuration (Superset 2.0) guide to import historical reports in the superset. 

  6. Follow the Web-init Widget Deployment Guide for the web init widget deployment.

  7. Follow the Voice Channel Configuration guide for the configuration of the voice channel.

  8. Queue Flushing API for the configuration of Queue Flushing.

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