Patch Release CX4.5.5
Release Name | CX 4.5.5 |
|---|---|
Status | QA PASSED |
Release Date |
|
Release Summary | Delay in receiving notification on the Agent Desk |
Upgrade Guide |
Hot Fix in CX4.5.5
Delayed Notification on the Agent Desk & No essential audio feedback on Manual Outbound
Previously, there was no audio feedback on initiating a manual outbound call, neither ringing nor busy tones. If the customer declined or disconnected the call, agents would receive the decline notification only after the voicemail ended, leading them to believe the system was unresponsive or experiencing a delay.
Now, Agents receive immediate notifications on the Agent Desk when the customer declines a call. Additionally, they can now hear ringing and voicemail tones during the call process. This provides clarity on the call’s status and eliminates the confusion. For details see Make a Manual Outbound Contact
Release Limitations
Release Test Highlights
Tested Features
Delay in Agent Notification after the customer decline
Planned Bug in this Release