Patch Release Notes 4.6.1

CX4.6.1

QA PASSED

03 Dec 2024

19 Dec 2024

• Update Form Data Submission

• Add FormID in Survey Distribution

• Bug Fixes

CX4.6 to CX4.6.1

The system now includes all available options for each question in the answer array. Each option includes an additional property to indicate whether the option was chosen. This is changed to facilitate reports.

The Form ID of the survey form is added to the survey to facilitate reports.

This issue has been fixed now. The key has now been renamed which will be removed once the channel session ends. For details see (CIM-27026)

This issue has been fixed now. The data was previously incorrectly inserted against the topic key from the Conversation Monitor, which has now been removed. No key with the identifier topic:<channelSessionId> will be stored in Redis anymore. There will only be a single key with the identifier topic:<conversationId> that is stored by the Conversation Manager when a conversation is created and is removed from Redis as soon as the conversation is closed. See the details (CIM-27040)

Supervisor is unable to view the Ongoing Conversation Dashboards due to missing some keys in Redis. This resulted in null data being returned for those keys. This subsequently caused errors during conversation to conversation objects.

This has been fixed now by handling the null data exception.

For details, see (CIM-27076)

After Update Forrm Data Submission, if no option is selected in an optional question then all possible options will be pushed with isSelected: false in each option. For more details, see (CIM-27088)

This has been fixed and now the label is being pushed in the case of Boolean and 5-Star Questions, if the label is added at the time of form creation, the value of the option will be pushed as a label. For more details see (CIM-27078)