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Report Summary |
Shows a bar chart display of the total number of conversations handled by Agent, Bot and Network |
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Each bar on the chart shows a count of conversations with the following dispositions:
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Bot handled
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Agent handled
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Abandoned
This helps the business to see the volume of conversations that were handled by a self-service bot, handled by agents, or abandoned by customers.
Report Filters
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Select Date/time - Based on the date specified in the chart