Upgrade Guide CX5.3.0 to CX5.3.1

Before upgrading, ensure that the system is idle, i.e, all agents are logged out from the AgentDesk.

Custom Configuration Strategy

For detailed guidelines on applying environment-specific configurations using custom values.yaml layering,

Refer to the CX Helm Chart Custom Configuration Strategy guide.

Update Helm repo
```
helm repo update expertflow
```

Clone the CX repository on the target server

# Create CX-5.3.1 directory from root
  mkdir CX-5.3.1
# Navigate to CX-5.3.1
  cd CX-5.3.1
# Clone the CX-5.3.1 branch of the cim-solution repository
  git clone -b CX-5.3.1 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-5.3.1
# Navigate to current release /kubernetes
  cd <current-release>/kubernetes

Deploy the ETL

Upgrade ETL

Clone CX-Transflux Repository

git clone -b 5.3.1 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/transflux.git transflux

Copy the following configs

# Update following config file
  5.3.1/transflux/config/qm_data_pipeline_config_template.yaml to <current-release>/transflux/config/qm_data_pipeline_config_template.yaml
# Add the following new config files
  5.3.1/transflux/config/configurational_data_pipeline_config_template.yaml to <current-release>/transflux/config
  5.3.1/transflux/config/conversations_data_pipeline_config_template.yaml to <current-release>/transflux/config
  5.3.1/transflux/config/events_data_pipeline_config_template.yaml to <current-release>/transflux/config

Delete the existing config maps and re-create them from the current release transflux directory

# Delete existing config maps
k delete cm ef-transflux-config-cm -n expertflow

# Re-create the config maps
kubectl -n expertflow create configmap ef-transflux-config-cm --from-file=config

Edit the file helm-values/cx-transflux-custom-values.yaml in the transflux directory and update the tag
```
image:
  repository: cim/cx-data-platform
  tag: 5.3.0 
```

Upgrade the transflux helm chart

helm upgrade --install --namespace expertflow   --set global.efCxReleaseName="ef-cx"  cx-transflux --debug --values helm-values/cx-transflux-custom-values.yaml  expertflow/transflux --version 5.3.0

Deploy the Reports

# Copy the updated reports
  CX-5.3.1/kubernetes/external/metabase-reports/metabase_reporting_update_tool/survey to <current-release>/external/metabase-reports/metabase_reporting_update_tool
  CX-5.3.1/kubernetes/external/metabase-reports/metabase_reporting_update_tool/qm_report to <current-release>/external/metabase-reports/metabase_reporting_update_tool
# Navigate to the reports artifacts directory  
  cd <current-release>/kubernetes/external/metabase-reports/metabase_reporting_update_tool/
# To import Surveys reports
  python3 metabase_import.py https://<Metabase-FQDN>/metabase/api/ <admin-email> <admin-password> <metabase-db-display-name> survey <collection-name-on-metabase>
# To import QM reports
  python3 metabase_import.py https://<Metabase-FQDN>/metabase/api/ <admin-email> <admin-password> <metabase-db-display-name> qm_report <collection-name-on-metabase>
  Example:
  python3 metabase_import.py https://rm-03.expertflow.com//metabase/api/ admin@expertflow.com <admin-password> mtt02 qm_report QMreports