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CX Voice Upgrade Guide 5.7.0

FreeSWITCH Scripts

  1. Clone the Media Server scripts repository.

    git clone -b 5.7.0 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/rtc/freeswitch-scripts.git

  2. Navigate to the cloned repository:

    cd freeswitch-scripts

  3. Move the .lua script files to the Media Server scripts folder:

    mv *.lua /usr/share/freeswitch/scripts

  4. Move the ivr_prompts folder:

    mv ivr_prompts /usr/share/freeswitch/sounds/

  5. Assign read-write permissions to the ivr_prompts and scripts folders:

    chmod 777 -R /usr/share/freeswitch/sounds/ivr_prompts
chmod 777 -R /usr/share/freeswitch/scripts

  6. Open vcApi.lua (the main Voice Connector API file used to connect the call to Agent Desk):

    vi /usr/share/freeswitch/scripts/vcApi.lua

  7. Search for fsIp and replace fsIp = '192.168.1.161' with your actual Media Server public IP.

  8. Save and exit the file by pressing Esc, entering:wq, and pressing Enter.

Voice Connector

The Voice Connector is deployed as a Docker image. Update it to tag 5.7.0 as follows.

  1. Navigate to the existing Voice Connector directory:

    cd voice-connector

  2. Open the Docker Compose file:

    vi docker-compose.yml

  3. Update the image tag to 5.7.0. The file should look like this:

    version: "3.8"
services:
  voice-connector:
    image: gitimages.expertflow.com/freeswitch/ecx_generic_connector:5.7.0
    deploy:
      resources:
        limits:
          memory: 1024m
        reservations:
          memory: 256m
    container_name: unified-voice-connector
    ports:
      - 8115:8080
    env_file:
      - ./env.txt
    command: ["java", "-Xms256m", "-Xmx1024m", "-XX:+UseG1GC", "-XX:MinHeapFreeRatio=10", "-XX:MaxHeapFreeRatio=30", "-jar", "/app/ecx_generic_connector.jar"]
    restart: always

  4. Save and exit the file by pressing Esc, entering:wq, and pressing Enter.

  5. Start the updated container:

    docker compose up -d --build

Outbound Dialer

Changes required:

  1. Add these environment variables in the docker-variables.env file of outbound-dialer:

SLOT_FREE_FLUSH_DELAY=2
GOVERNOR_URL=<FQDN_HERE>/campaigns

  1. Update the outbound dialer tag in the docker-compose.yml file to 5.7.0, and run/start this Docker image.

    docker compose up -d

  2. Use the update tenant API and add “dialerURL" in dialerobject in the tenantSettings for all tenants:

    "dialer": {
"serviceIdentifier": "8224",
"maxConcurrentCalls": "5",
"maxCallTime": "60",
"callsPerSecond": "15",
"dialerURL": "http://192.168.1.17:6669"
}