Solution Prerequisites
Time Synchronization
It is essential to consider time synchronization between the EFCX Connector and client applications. If the system’s dates and time are not synchronized, the system can produce unpredictable results. Therefore, please make every effort to adhere to the following time synchronization guidelines:
EFCX Connector and client applications should have their Time Zone and time configured properly according to the geographic region and synchronized.
To configure the time zone, please see the instructions from the hardware or software manufacturer of NTP server.
Client applications and EFCX Connector should be synchronized to the second. This synchronization should be maintained continuously and validated regularly.
For security reasons, Network Time Protocol (NTP) version 4.1+ is recommended.
Browser Requirement
Recommended Browser: Google Chrome, Latest version
Access Prerequisites
The implementation team would require remote access privileges for remote installation and configuration.
VPN connection/WebEx/TeamViewer is required to connect to the customer’s environment.
Remote access via RDP or similar is required to install and configure the EF Server.
Administrative access to server machines is required to install EF Connector.
Admin access to CRM is required to do CRM side configurations.
Product Prerequisites
You must have installed the EFCX on your server before integrating with SAP Sales Cloud and Service Cloud.
Hardware Requirements
For hardware requirements, please follow this guide for EFCX deployment requirements.