Release Limitations

Following are the limitations of the features:

Supervisor Role:

• Department membership is authoritative only when agents are placed in /Departments/<name> groups.

• Agent usernames in Keycloak must match the recording agentId values used by VRS (same identifier convention as today).

• Service account requires view-users; if revoked, supervisor resolution fails safe to empty allowed list (no elevated access).

• Admin and agent workflows are intentionally unchanged for backward compatibility with existing VRS clients.

Session Timeout:

• If the user has multiple VRS tabs open, an expiry in one tab eventually triggers a logout/refresh in the others.