Release Limitations | Expertflow CX

Following are the limitations of the features in VRS 14.12.0:

Department membership is authoritative only when agents are placed in /Departments/<name> groups.
Agent usernames in Keycloak must match the recording agentId values used by VRS (same identifier convention as today).
Service account requires view-users; if revoked, supervisor resolution fails safe to empty allowed list (no elevated access).
Admin and agent workflows are intentionally unchanged for backward compatibility with existing VRS clients.

Opt-in only for Cisco UCCX deployments that use Informix CRA. Leave disabled for UCCE and for UCCX deployments that do not use Informix CRA.
Not supported for EFCX.
Requires mixer config.env settings (UCCX_DB_ENGINE=informix, UCCX_INFORMIX_SERVER, and UCCX_DB_*). Incorrect Informix connection settings fail enrichment for new calls; they do not change UCCE enrichment.
Enrichment applies to new calls after the mixer is configured and restarted. Pre-upgrade recordings are not backfilled from Informix CRA.

Compression profile changes apply only to new mixed recordings after the mixer is recreated/restarted. Existing files keep the profile used when they were mixed.
GSM (~90%) trades size for quality; validate playback quality for your use case before production use.

Only one archival mode can be active at a time (Archive Only or Copy and Archive).
S3-compatible archival was verified with Wasabi; other S3-compatible endpoints follow the same configuration but may need environment-specific validation.
Playback and WAV/MP3 download use the store selected when each recording was archived; changing storage type does not migrate older archives automatically.

HA deployment is not tested for VRS 14.12.0 (see Release Notes — Not tested with). Existing HA product limitations still apply; do not treat this release as an HA validation cycle.

Session Timeout:

If the user has multiple VRS tabs open, an expiry in one tab eventually triggers a logout/refresh in the others.