Release Notes

Scope Operations Dashboard Metrics to a Supervisor's Own Team

Operations Dashboard now shows supervisors' metrics only for the agents on their own team, matching how Media Recordings already works. Administrators continue to see metrics for every agent across the tenant.

This gives supervisors a dashboard that reflects their own team's activity instead of the whole contact center, making it easier to spot issues without sifting through unrelated data. If a supervisor's team membership isn't set up correctly, the dashboard shows no data rather than exposing other teams' metrics.

Enable Informix CRA Data Enrichment for UCCX

VRS can now pull wrap-up codes, queue names, hold time, and call variables from Informix CRA for Cisco UCCX deployments that use it. This is an opt-in setting; it stays off until you turn it on.

UCCX customers running Informix CRA get complete, accurate wrap-up and call-variable data on their recordings instead of missing or incorrect values. Customers not using Informix CRA, or running UCCE, are unaffected and do not need to change anything.

Add Configurable Recording Compression

Call recording file size can now be adjusted through a simple setting, with a choice of three compression levels instead of one fixed option.

Customers who need smaller recording files to save storage space can choose stronger compression, while those who prioritize audio quality can keep the previous setting. The change applies only to new recordings made after the setting is updated.

Extend Archival to S3-Compatible Cloud Storage

Recording archival now supports S3-compatible cloud storage, such as Amazon S3, MinIO, or Wasabi, in addition to the existing SFTP option.

Customers can choose the storage destination that fits their environment, on-premises SFTP or cloud, without losing access to recordings already archived under the previous setup. Playback and download continue to work from whichever storage each recording was archived to.