Bot Training Data
Lowest Confidence Score: 0.379200462
Average Confidence Score: 0.5628745366
| Utterance | Confidence Score | Response |
|---|---|---|
| customer_hi -> respond_hi | ||
| hi | 94.83% | "Hello {name} How are you today?" |
| Hello, this is Peter | 67.74% | |
| Hi there, I am Gold Smith | 67.67% | |
| hello i am rahul | 78.59% | |
| hello I am Andreas | 79.78% | |
| Hi, this is Andreas Stuber | 66.08% | |
| Andreas here | 75.72% | |
| Good morning | 70.08% | |
| Morning, this is Jawad | 66.95% | |
| offer_help -> respond_offer_help | ||
| I'm good, thank you | 57.41% | "How may I help you, {name}?" |
| Great, thanks | 75.70% | |
| I am fine, thanks | 62.33% | |
| Good, thanks for asking | 52.00% | |
| I'm ok | 55.46% | |
| All is well, thanks | 52.04% | |
| I'm fine, thank you | 55.47% | |
| card_issue_general -> respond_card_issue_general | ||
| I think there might be a problem with my mileseverywhere card | 49.99% | "I'm sorry to hear that, what seems to be the problem?" |
| There's something wrong with my mileseverywhere card | 52.34% | |
| It seems to be a mistake with my mileseverywhere card | 52.66% | |
| My mileseverywhere card isn't working | 59.62% | |
| I think my mileseverywhere card is not working | 51.14% | |
| I am not able make my mileseverywhere card to work | 50.49% | |
| Hello, I needed some information. | ||
| available_miles_enquiry -> respond_available_miles_enquiry | ||
| I need to confirm my available miles on card number 8538 8120 0231 2398 | 58.06% | "The card registered to *name* ending with **** has 0 miles on it" |
| What are the available miles on my card number 1231 2323 2323 5343 | 67.99% | |
| How many miles on my card? The number is 5434 3432 3433 3333 | 55.40% | |
| I need to know the miles credit on my card number 4344 3432 4345 2352 | 60.31% | |
| The card number is 3234 4534 3434 0000 | 64.93% | |
| its 3243 4343 4344 4343 | 53.23% | |
| zero_miles_situation -> respond_zero_miles_situation | ||
| That can't be possible. I made a deposit last month. | 42.59% | "Miles will be added to "Mileseverywhere" credit card on the following month (of the deposit date**)" |
| That's not right, I deposited last month | 41.54% | |
| I'm sure I made a deposit last month, that's not possible | 39.99% | |
| How come? I made a deposit a month ago | 41.91% | |
| number_of_miles_enquiry -> respond_number_of_miles_enquiry | ||
| Ok, then how many miles will I have when they are added? | 46.52% | "Your average monthly balance will be translated into......." |
| I see. What will my miles credit be then? | 46.54% | |
| Ok, how many miles am I getting for 7500 Pounds? | 46.75% | |
| Alright. 7500 Pounds will give me how many miles? | 55.53% | |
| international_spend_limit -> respond_international_speed_limit | ||
| What's my spending limit in Lebanon? | 48.72% | "To review "Mileseverywhere" Credit Cards international spend limits, ...." |
| The card has a spending limit? | 45.32% | |
| What's the card's spending limit abroad? | 44.92% | |
| How much am I allowed to spend in Lebanon? | 42.87% | |
| human -> respond_international_deposit | ||
| Can I make transfersor deposits to the card in USD during my stay in Lebanon? | 54.44% | "Please hold while I transfer you to a human agent." |
| Can I deposit USD to the card? | 59.30% | |
| What currencies can I deposit to the card other than EGP? | 54.51% | |
| human | 56.85% | |
| access_to_airport_lounge -> respond_access_to_airport_lounge | ||
| Ok, thank you. Do I have access to the airport lounge? | 37.92% | "MasterCard Lounges are available in the following airports: Cairo (Egypt), Dubai and Abu Dhabi (UAE), Jeddah (Saudi Arabia), Amman (Jordan) and Kuwait.**" |
| does this include access to the airport lounge? | 53.13% | |
| Does it come with access to the airport lounge? | 44.69% | |
| Will I also be able to access the airport lounge? | 43.75% | |