Breadcrumbs

Bot Training Data

Lowest Confidence Score: 0.379200462

Average Confidence Score: 0.5628745366

Utterance

Confidence Score

Response




customer_hi -> respond_hi

hi

94.83%

"Hello {name} How are you today?"









Hello, this is Peter

67.74%

Hi there, I am Gold Smith

67.67%

hello i am rahul

78.59%

hello I am Andreas

79.78%

Hi, this is Andreas Stuber

66.08%

Andreas here

75.72%

Good morning

70.08%

Morning, this is Jawad

66.95%

offer_help -> respond_offer_help

I'm good, thank you

57.41%

"How may I help you, {name}?"







Great, thanks

75.70%

I am fine, thanks

62.33%

Good, thanks for asking

52.00%

I'm ok

55.46%

All is well, thanks

52.04%

I'm fine, thank you

55.47%

card_issue_general -> respond_card_issue_general

I think there might be a problem with my mileseverywhere card

49.99%

"I'm sorry to hear that, what seems to be the problem?"






There's something wrong with my mileseverywhere card

52.34%

It seems to be a mistake with my mileseverywhere card

52.66%

My mileseverywhere card isn't working

59.62%

I think my mileseverywhere card is not working

51.14%

I am not able make my mileseverywhere card to work

50.49%

Hello, I needed some information.



available_miles_enquiry -> respond_available_miles_enquiry

I need to confirm my available miles on card number 8538 8120 0231 2398

58.06%

"The card registered to *name* ending with **** has 0 miles on it"






What are the available miles on my card number 1231 2323 2323 5343

67.99%

How many miles on my card? The number is 5434 3432 3433 3333

55.40%

I need to know the miles credit on my card number 4344 3432 4345 2352

60.31%

The card number is 3234 4534 3434 0000

64.93%

its 3243 4343 4344 4343

53.23%




zero_miles_situation -> respond_zero_miles_situation

That can't be possible. I made a deposit last month.

42.59%

"Miles will be added to "Mileseverywhere" credit card on the following month (of the deposit date**)"




That's not right, I deposited last month

41.54%

I'm sure I made a deposit last month, that's not possible

39.99%

How come? I made a deposit a month ago

41.91%




number_of_miles_enquiry -> respond_number_of_miles_enquiry

Ok, then how many miles will I have when they are added?

46.52%

"Your average monthly balance will be translated into......."




I see. What will my miles credit be then?

46.54%

Ok, how many miles am I getting for 7500 Pounds?

46.75%

Alright. 7500 Pounds will give me how many miles?

55.53%




international_spend_limit -> respond_international_speed_limit

What's my spending limit in Lebanon?

48.72%

"To review "Mileseverywhere" Credit Cards international spend limits​, ....​​​​​​​​​​​​"




The card has a spending limit?

45.32%

What's the card's spending limit abroad?

44.92%

How much am I allowed to spend in Lebanon?

42.87%




human -> respond_international_deposit

Can I make transfersor deposits to the card in USD during my stay in Lebanon?

54.44%

"Please hold while I transfer you to a human agent."




Can I deposit USD to the card?

59.30%

What currencies can I deposit to the card other than EGP?

54.51%

human

56.85%




access_to_airport_lounge -> respond_access_to_airport_lounge

Ok, thank you. Do I have access to the airport lounge?

37.92%

"MasterCard Lounges are available in the following airports: Cairo (Egypt), Dubai and Abu Dhabi (UAE), Jeddah (Saudi Arabia), Amman (Jordan) and Kuwait.​​**"




does this include access to the airport lounge?

53.13%

Does it come with access to the airport lounge?

44.69%

Will I also be able to access the airport lounge?

43.75%