Lowest Confidence Score: 0.379200462
Average Confidence Score: 0.5628745366
|
Utterance |
Confidence Score |
Response |
|---|---|---|
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customer_hi -> respond_hi |
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hi |
94.83% |
"Hello {name} How are you today?"
|
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Hello, this is Peter |
67.74% |
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Hi there, I am Gold Smith |
67.67% |
|
|
hello i am rahul |
78.59% |
|
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hello I am Andreas |
79.78% |
|
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Hi, this is Andreas Stuber |
66.08% |
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Andreas here |
75.72% |
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Good morning |
70.08% |
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Morning, this is Jawad |
66.95% |
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offer_help -> respond_offer_help
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I'm good, thank you |
57.41% |
"How may I help you, {name}?"
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Great, thanks |
75.70% |
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I am fine, thanks |
62.33% |
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Good, thanks for asking |
52.00% |
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I'm ok |
55.46% |
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All is well, thanks |
52.04% |
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I'm fine, thank you |
55.47% |
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card_issue_general -> respond_card_issue_general
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I think there might be a problem with my mileseverywhere card |
49.99% |
"I'm sorry to hear that, what seems to be the problem?"
|
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There's something wrong with my mileseverywhere card |
52.34% |
|
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It seems to be a mistake with my mileseverywhere card |
52.66% |
|
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My mileseverywhere card isn't working |
59.62% |
|
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I think my mileseverywhere card is not working |
51.14% |
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I am not able make my mileseverywhere card to work |
50.49% |
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Hello, I needed some information. |
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available_miles_enquiry -> respond_available_miles_enquiry
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I need to confirm my available miles on card number 8538 8120 0231 2398 |
58.06% |
"The card registered to *name* ending with **** has 0 miles on it"
|
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What are the available miles on my card number 1231 2323 2323 5343 |
67.99% |
|
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How many miles on my card? The number is 5434 3432 3433 3333 |
55.40% |
|
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I need to know the miles credit on my card number 4344 3432 4345 2352 |
60.31% |
|
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The card number is 3234 4534 3434 0000 |
64.93% |
|
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its 3243 4343 4344 4343 |
53.23% |
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zero_miles_situation -> respond_zero_miles_situation
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That can't be possible. I made a deposit last month. |
42.59% |
"Miles will be added to "Mileseverywhere" credit card on the following month (of the deposit date**)"
|
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That's not right, I deposited last month |
41.54% |
|
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I'm sure I made a deposit last month, that's not possible |
39.99% |
|
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How come? I made a deposit a month ago |
41.91% |
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number_of_miles_enquiry -> respond_number_of_miles_enquiry
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||
|
Ok, then how many miles will I have when they are added? |
46.52% |
"Your average monthly balance will be translated into......."
|
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I see. What will my miles credit be then? |
46.54% |
|
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Ok, how many miles am I getting for 7500 Pounds? |
46.75% |
|
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Alright. 7500 Pounds will give me how many miles? |
55.53% |
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international_spend_limit -> respond_international_speed_limit
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What's my spending limit in Lebanon? |
48.72% |
"To review "Mileseverywhere" Credit Cards international spend limits, ...."
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The card has a spending limit? |
45.32% |
|
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What's the card's spending limit abroad? |
44.92% |
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How much am I allowed to spend in Lebanon? |
42.87% |
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human -> respond_international_deposit
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Can I make transfersor deposits to the card in USD during my stay in Lebanon? |
54.44% |
"Please hold while I transfer you to a human agent."
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Can I deposit USD to the card? |
59.30% |
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What currencies can I deposit to the card other than EGP? |
54.51% |
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human |
56.85% |
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access_to_airport_lounge -> respond_access_to_airport_lounge
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Ok, thank you. Do I have access to the airport lounge? |
37.92% |
"MasterCard Lounges are available in the following airports: Cairo (Egypt), Dubai and Abu Dhabi (UAE), Jeddah (Saudi Arabia), Amman (Jordan) and Kuwait.**"
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does this include access to the airport lounge? |
53.13% |
|
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Does it come with access to the airport lounge? |
44.69% |
|
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Will I also be able to access the airport lounge? |
43.75% |
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