Chat Channel Capabilities
Customer Channels supported by Expertflow CX's Customer Channel Manager are the following.
|
Capability |
Description |
Web Chat |
SMS (Via SMPP) |
SMS/MMS Via Twilio |
(Social Media) |
(Direct Message) |
|
Telegram |
Instagram (Social Media) |
(Direct Message) |
(Direct Message) |
Viber |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Plain text |
Plain text message in any supported language |
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Buttons Message |
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Video Message |
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Audio message |
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Image Message |
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File Message |
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URL Message |
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Gifs |
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Stickers |
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Structured Messages |
Viber Keyboards, FB Message Templates |
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Emoji |
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Contact Message |
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Location Message |
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List Message |
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WebRTC |
Initiate a WebRTC session between the customer and the agent. The WebRTC session is started in a separate browser tab. |
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Voice Notes |
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Carousal Message |
Rich Media Messaging |
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Outbound Message Templates |
For example, WhatsApp Template Messages for outbound, Viber Broadcast messages |
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Note: Supported,
Not Supported,
Channel not capable
Expertflow CX provides integration with media channels including Facebook, WhatsApp, Twitter, Viber, Web-Chat, and SMS. For further details on each of the supported channels, follow the relevant links below:
Children macro unable to render for apps.
Expertflow continues to add more digital channels in its list of supported media channels. You may develop your own chat channel following the Channel Connector Developer Guide.
Chat Channel Capabilities
Customer Channels supported by Expertflow CX's Customer Channel Manager are the following.
|
Capability |
Description |
Web Chat |
SMS (Via SMPP) |
SMS/MMS Via Twilio |
(Social Media) |
(Direct Message) |
|
Telegram |
Instagram (Social Media) |
(Direct Message) |
(Direct Message) |
Viber |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Plain text |
Plain text message in any supported language |
|
|
|
|
|
|
|
|
|
|
|
|
Buttons Message |
|
|
|
|
|
|
|
|
|
|
|
|
|
Video Message |
|
|
|
|
|
|
|
|
|
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|
|
Audio message |
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Image Message |
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File Message |
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URL Message |
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Gifs |
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Stickers |
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Structured Messages |
Viber Keyboards, FB Message Templates |
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|
Emoji |
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Contact Message |
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Location Message |
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|
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|
List Message |
|
|
|
|
|
|
|
|
|
|
|
|
|
WebRTC |
Initiate a WebRTC session between the customer and the agent. The WebRTC session is started in a separate browser tab. |
|
|
|
|
|
|
|
|
|
|
|
|
Voice Notes |
|
|
|
|
|
|
|
|
|
|
|
|
|
Carousal Message |
Rich Media Messaging |
|
|
|
|
|
|
|
|
|
|
|
|
Outbound Message Templates |
For example, WhatsApp Template Messages for outbound, Viber Broadcast messages |
|
|
|
|
|
|
|
|
|
|
|
Note: Supported,
Not Supported,
Channel not capable
Expertflow CX provides integration with media channels including Facebook, WhatsApp, Twitter, Viber, Web-Chat, and SMS. For further details on each of the supported channels, follow the relevant links below:
Children macro unable to render for apps.
Expertflow continues to add more digital channels in its list of supported media channels. You may develop your own chat channel following the Channel Connector Developer Guide.