Customer Channels

Chat Channel Capabilities

Customer Channels supported by Expertflow CX's Customer Channel Manager are the following. 

Capability	Description	Web Chat	SMS (Via SMPP)	SMS/MMS Via Twilio	Facebook (Social Media)	Facebook (Direct Message)	WhatsApp	Telegram	Instagram (Social Media)	Instagram (Direct Message)	Twitter (Direct Message)	Viber
Plain text	Plain text message in any supported language
Buttons Message
Video Message
Audio message
Image Message
File Message
URL Message
Gifs
Stickers
Structured Messages	Viber Keyboards, FB Message Templates
Emoji
Contact Message
Location Message
List Message
WebRTC	Initiate a WebRTC session between the customer and the agent. The WebRTC session is started in a separate browser tab.
Voice Notes
Carousal Message	Rich Media Messaging
Outbound Message Templates	For example, WhatsApp Template Messages for outbound, Viber Broadcast messages

Note: Supported,  Not Supported,  Channel not capable

Expertflow CX provides integration with media channels including Facebook, WhatsApp, Twitter, Viber, Web-Chat, and SMS. For further details on each of the supported channels, follow the relevant links below: 

Expertflow continues to add more digital channels in its list of supported media channels. You may develop your own chat channel following the Channel Connector Developer Guide.

Chat Channel Capabilities

Customer Channels supported by Expertflow CX's Customer Channel Manager are the following. 

Capability	Description	Web Chat	SMS (Via SMPP)	SMS/MMS Via Twilio	Facebook (Social Media)	Facebook (Direct Message)	WhatsApp	Telegram	Instagram (Social Media)	Instagram (Direct Message)	Twitter (Direct Message)	Viber
Plain text	Plain text message in any supported language
Buttons Message
Video Message
Audio message
Image Message
File Message
URL Message
Gifs
Stickers
Structured Messages	Viber Keyboards, FB Message Templates
Emoji
Contact Message
Location Message
List Message
WebRTC	Initiate a WebRTC session between the customer and the agent. The WebRTC session is started in a separate browser tab.
Voice Notes
Carousal Message	Rich Media Messaging
Outbound Message Templates	For example, WhatsApp Template Messages for outbound, Viber Broadcast messages

Note: Supported,  Not Supported,  Channel not capable

Expertflow CX provides integration with media channels including Facebook, WhatsApp, Twitter, Viber, Web-Chat, and SMS. For further details on each of the supported channels, follow the relevant links below: 

Expertflow continues to add more digital channels in its list of supported media channels. You may develop your own chat channel following the Channel Connector Developer Guide.