Key Concepts
- For Conversation and related concepts, see Conversation Control
- For SSO, permission and policies, see Security and User Permissions
- For Routing & Agent Control, see Routing Engine
- For 3rd party activities and activity APIs, see CX Activities
To deep dive in the design,
- For an architectural overview, listen to this recording.
- See the block diagram for a high-level integration of components at the block level.
- See the Object Model for a detailed list of all objects that are the core solution objects.