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For Conversation and related concepts, see Conversation Control
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For SSO, permission and policies, see Security and User Permissions
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For Routing & Agent Control, see Routing Engine
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For 3rd party activities and activity APIs, see CX Activities
To deep dive in the design,
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For an architectural overview, listen to this recording.
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See the block diagram for a high-level integration of components at the block level.
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See the Object Model for a detailed list of all objects that are the core solution objects.