TitleRelease DateRelease NameRelease SummaryStatus(5.0) Patch Release CX5.0.120 Jan 2026 CX5.0.1Includes an update to the Email Connector (IMAP/SMTP) to improve compatibility and reliability. Also, delivers critical fixes for 2FA login flows and localisation issues to display Arabic customer names correctly. CX Release Notes 5.024 Nov 2025 CX5.0CX now supports multi-tenancy, enabling CCaaS providers to host multiple tenants from the same underlying infrastructure securely. In addition, there are some technical improvements in the core platform stability and maintainability. (4.9) Patch Release CX4.9.604 Nov 2025 CX4.9.6 Introduces key enhancements to the customer widget, including improved survey handling and cleaner menu interactions. The release also resolves critical issues related to widget layout, mobile connectivity, and agent name display, ensuring a smoother and more reliable user experience. (4.6) Patch Release Notes 4.6.216 Oct 2025 CX4.6.2Provides the fix for the incorrect conversation dispositionQA PASSED(4.10) Patch Release CX4.10.301 Oct 2025 CX4.10.3 Includes multi-level pagination, infinite scroll in wrap-up forms, and adds a keyword search bar for quicker wrap-up code selection. Partial form updates streamline minor edits. Adds Agent Hand Raise, allowing agents to request help during ongoing conversations.Brings a redesigned suite of dashboards for supervisors to gain real-time and historical insights, while agents can monitor their daily metrics and team stats directly within the Agent Desk. Introduces message-level ETL for comprehensive extraction and reporting of all communication data. Key fixes include accurate email session end reporting, protection of the wrap-up form during admin pod restarts, clearer agent identification through full-name display, and resolution of chat closure issues when the MRD is absent.QA PASSED (4.10) Patch Release CX4.10.217 Sep 2025 CX4.10.2Includes an update of all core Java components to the GraalVM JDK 21 (LTS) base image. Additionally, Conversation Studio now supports connections to MongoDB that use self-signed TLS certificates. The update also includes performance fixes.QA PASSED (4.4) Patch Release CX4.4.1412 Sep 2025 CX4.4.14Includes synchronous processing of AGENT_UNSUBSCRIBED and handles race conditions while publishing TASK_STATE_CHANGE to RESERVEDQA PASSED (4.10) Patch Release CX4.10.118 Aug 2025 CX4.10.1Introduces secure APIs with role-based authorization and token enforcement, along with improved protection for customer widget data. QM authentication now routes through the Application Gateway for added security. Agent Desk sees multiple upgrades, including basic table support, real-time spell check, and a streamlined email thread view. A visible TAT timer now displays on emails to support better prioritization. Email conversations can be added directly to QM. LinkedIn enhancements improve comment handling,Critical bug fixes include support for partial updates in the CX-Customer API and improved formatting logic that ignores empty markers.QA PASSEED (4.10) CX Release Notes 13 Aug 2025 CX4.10This release delivers a wide range of enhancements across CX, data, UI, and platform performance. Key updates include LinkedIn integration, a redesigned Form Builder experience, and support for initiating WebRTC audio/video calls. CX and Eleveo now support multi-leg call recording, while Cisco Agent and Teams benefit from one-way sync. Conversation Studio replaces the Conversation Controller, and dashboards see real-time performance improvements. Historical stats (SLA, AHT, AWT) are now calculated via ETL jobs, and Conversation Search APIs have migrated to GraphQL.Security and session handling are strengthened with encryption at rest for CX messages, secure messaging via EventBroker, secure transcript URLs, and persistent sessions using refresh tokens. Agents can now be force-logged out, pause conversations, and view active session data.UI enhancements include auto-expanding panels, RTL support, plus updates to Quality Management with real-time alerts, and upgraded reporting through gold query campaigns and new EF data pipelines. QA PASSED CX Release Notes 4.10 13 Aug 2025 CX4.10This release delivers a wide range of enhancements across CX, data, UI, and platform performance. Key updates include LinkedIn integration, a redesigned Form Builder experience, and support for initiating WebRTC audio/video calls. CX and Eleveo now support multi-leg call recording, while Cisco Agent and Teams benefit from one-way sync. Conversation Studio replaces the Conversation Controller, and dashboards see real-time performance improvements. Historical stats (SLA, AHT, AWT) are now calculated via ETL jobs, and Conversation Search APIs have migrated to GraphQL.Security and session handling are strengthened with encryption at rest for CX messages, secure messaging via EventBroker, secure transcript URLs, and persistent sessions using refresh tokens. Agents can now be force-logged out, pause conversations, and view active session data.UI enhancements include auto-expanding panels, RTL support, plus updates to Quality Management with real-time alerts, and upgraded reporting through gold query campaigns and new EF data pipelines. QA PASSED (4.9) Patch Release CX4.9.531 Jul 2025 CX4.9.5Introduces enhanced LinkedIn integration through webhook subscriptions and reinforces API security for Unified Admin through integration of Application Gateway. Also addresses high-priority bug fixes, including:Resolved issues with email transcripts.Fixed errors in the Realtime Dashboard’s team dropdown behaviour.Disabled the 'Hide Comment' action for LinkedIn messages to maintain message visibility.Restricted attachment functionality to valid LinkedIn replies only.QA PASSED (4.4) Patch Release CX4.4.1218 Jul 2025 CX4.4.12Redis exception handlingRedis key not expiring as expectedQA PASSED (4.9) Patch Release CX4.9.408 Jul 2025 CX4.9.4Includes force logout agent from any stateQA PASSED (4.9) Patch Release CX4.9.324 Jun 2025 CX4.9.3Introduces the Proxy API for formData transmission to the Form API, enhances security and authentication for file engine APIs using APISIX, implements IP-based rate limiting for the Message Send API to optimize traffic control, and integrates RSA SecureID support for 2-FA in CX Apps to reinforce security measures.Resolved various issues in the Email connector, supervisor login, and agent reply.QA PASSED (4.7) Patch Release CX4.7.305 Jun 2025 CX4.7.3Includes Interruptible/Non-Interruptible feature without Cisco Integration and fix vulnerabilities in CX4.7.2 and CX4.7.3QA PASSED (4.9) Patch Release CX4.9.209 May 2025 CX4.9.2Includes CXAPI security via user authentication, License Consumption status tracking, enhancements to the pause/resume conversation feature, and new functionalities in CX Campaigns. Also addresses a bug fix/ improvements to the MS Exchange-based email. QA PASSED (4.9) Patch Release CX4.9.130 Apr 2025 CX4.9.1Includes Consult Conference on External Numbers, and ETL for Campaigns DataQA PASSED (4.9) CX Release Notes 4.9 23 Apr 2025 CX4.9Includes more channels, such as Email, WhatsApp, LinkedIn, and YouTube, while enhancing Facebook and Instagram functionality with Button Message support. Optimizes performance through SLA improvements and automates MRD synchronization. Enhances agent capabilities by enabling conference call updates and refining dashboard settings. Improves existing reports by modifying External Transfer Reason Codes and adding detailed Outbound Campaign Reports. Additionally, reinforces security by implementing two-factor authentication via Microsoft Authenticator.QA PASSED (4.7) Patch Release CX4.7.225 Mar 2025 CX4.7.2Customer Widget EnhancementsCustomizable textText alignmentSound notificationsQA-PASSED(4.8) CX Release Notes 4.8 19 Mar 2025 CX4.8Quality Management Business CalendarsAdd Support for Media Controls on the Agent Desk for RecordingsEleveo Support in Recording MiddlewareConsult Transfer to external NumbersQA PASSED(4.7) Patch Release CX4.7.110 Mar 2025 CX4.7.1MSSQL Target Support in ETLRouting bug fixesCampaigns bug fixesAll fixes from CX4.4.11All fixes from CX4.5.5.1QA-PASSED(4.4) Patch Release CX4.4.11 19 Feb 2025 CX4.4.11Incorrect Conversation DispositionsIncrease in Agent Manager MemoryQA PASSED (4.7) CX Release Notes 4.724 Jan 2025 CX4.7Security EnhancementsDeployment OptimizationPerformance ImprovementsAgent Experience ImprovementsSupervisor Experience ImprovementsETL EnhancementsQA PASSED(4.4) Patch Release CX4.4.10 30 Dec 2024 CX4.4.10Enable External MongoDB Connectivity with Replica-set QA PASSED (4.6) Patch Release Notes 4.6.119 Dec 2024 CX4.6.1Update Form Data SubmissionAdd FormID in Survey DistributionBug FixesQA PASSED (4.5.3) Patch Release CX4.5.7 11 Nov 2024 CX4.5.7Data Binding Vulnerability FixQA PASSED (4.5.3) Patch Release CX4.5.5 17 Oct 2024CX 4.5.5Delay in receiving notification on the Agent DeskQA PASSED(4.5.3) Patch Release CX4.5.410 Oct 2024 CX4.5.4Multi-language Support in Conversation Data Media-blending BugsCX-Voice BugsFunctionality:QA PASSED , Performance: QA FAILED(4.4) Patch Release CX4.4.8.1 01 Oct 2024 CX 4.4.8.1Queue Blocking and Advisor Blocking FixQA PASSED (4.5.2) CX Release Notes 4.5.216 Sep 2024 CX 4.5.2Consult, Consult TransferSecurity EnhancementsPerformance ImprovementsAgent Experience ImprovementsSupervisor Experience ImprovementsAdministrator Experience ImprovementsReporting EnhancementsFunctionality:QA PASSED , Performance: QA FAILED