CX Release History

25 Mar 2025

CX4.7.2

Customer Widget Enhancements

• Customizable text

• Text alignment

• Sound notifications

QA-PASSED

19 Mar 2025

CX4.8

• Quality Management

• Business Calendars

• Add Support for Media Controls on the Agent Desk for Recordings

• Eleveo Support in Recording Middleware

• Consult Transfer to external Numbers

QA PASSED

10 Mar 2025

CX4.7.1

• MSSQL Target Support in ETL

• Routing bug fixes

• Campaigns bug fixes

• All fixes from CX4.4.11

• All fixes from CX4.5.5.1

QA-PASSED

19 Feb 2025

CX4.4.11

• Incorrect Conversation Dispositions

• Increase in Agent Manager Memory

QA PASSED

24 Jan 2025

CX4.7

• Security Enhancements

• Deployment Optimization

• Performance Improvements

• Agent Experience Improvements

• Supervisor Experience Improvements

• ETL Enhancements

QA PASSED

30 Dec 2024

CX4.4.10

Enable External MongoDB Connectivity with Replica-set

QA PASSED

19 Dec 2024

CX4.6.1

• Update Form Data Submission

• Add FormID in Survey Distribution

• Bug Fixes

QA PASSED

11 Nov 2024

CX4.5.7

Data Binding Vulnerability Fix

QA PASSED

17 Oct 2024

CX 4.5.5

Delay in receiving notification on the Agent Desk

QA PASSED

10 Oct 2024

CX4.5.4

• Multi-language Support in Conversation Data

• Media-blending Bugs

• CX-Voice Bugs

Functionality:QA PASSED , Performance: QA FAILED

01 Oct 2024

CX 4.4.8.1

• Queue Blocking and Advisor Blocking Fix

QA PASSED 

16 Sep 2024

CX 4.5.2

• Consult, Consult Transfer

• Security Enhancements

• Performance Improvements

• Agent Experience Improvements

• Supervisor Experience Improvements

• Administrator Experience Improvements

• Reporting Enhancements

Functionality:QA PASSED , Performance: QA FAILED

16 Aug 2024

CX 4.5.1

• All stability fixes until the latest patch release of CX4.4.8

• View and Play Recording Links

• Canned Message on the Agent Desk

• Batch data processing in reporting connector

• Conversation disposition bug fixes

• Set ActiveMQ Maximum Connections Limit

• Enhancements

Functionality: QA PASSED, Performance: QA FAILED

02 Aug 2024

CX 4.4.9

• Security Fix in MongoDB

• Finesse Login

QA PASSED 

13 Jun 2024

CX 4.4.8

• Conversation Disposition Calculation Fix

• Agent Getting More Chats than Max Limit

QA PASSED 

23 May 2024

CX 4.4.7

Agent state fixed on Grafana dashboard

QA PASSED 

20 May 2024

CX4.4.6

• Horizontal scaling of controller

• Removal of controller tracker from Redis on Conversation End

• Grafana Dashboard Slowness Issue

QA PASSED 

04 May 2024

CX 4.4.5

• Use a uniform Log Pattern

• Remove Message content from Logs

• Improve Agent Manager Logs

QA-PASSED 

08 Mar 2024 

CX 4.5

Includes Multi-Channel Handling, Named Agent Transfer, Agent SLA, Customer Rooms, Auto-answer, Pause/Resume a Conversation, Saving Dashboard Filters, Summary Dashboards for Agents, and Cisco Team Sync

QA-PASSED

19 Jan 2024 

CX 4.4

Includes Wrap-up state and timer, Manual outbound CX Voice, Scheduled Activities, enhancement in Grafana Dashboards by providing multi queue selection, enhancements in Historical Reports, Update Conversational Data, Get active conversation, Revamped Customer widget with configuration updates, Send outboud message to anonymous customer, Update Channel Session Data API, Keycloak error handling on AgentDesk/unified-admin, Viber Connctor, Telegram Connector, Customer Profile Information for anonymous users.

QA-PASSED

CX 4.6

• Forms Revamp

• CX Surveys

• Outbound Campaigns

• Performance Improvements (Return/Repeat Customer Identification API)

• Reporting Enhancements

QA PASSED